Partner Operations Specialist, Partner Ops

🔥 10 minutes ago

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Clicksign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💳 Fintech

⚕️ Healthcare Insurance

👥 HR Tech

💰 $3.2M Venture Round on 2022-12

Fintech • Healthcare Insurance • HR Tech

Clicksign is a leading Brazilian platform for electronic signatures, providing businesses with a secure and legally valid way to sign documents online. With innovative features such as integration via API, automated document generation, and a focus on user-friendly experiences, Clicksign streamlines the signing process, promoting efficiency and compliance in various sectors including finance, healthcare, and human resources. The company prides itself on its security certifications and adherence to legal standards in electronic signatures.

📋 Description

• Structure operational playbooks that support channel growth. • Ensure governance and standardization in partner operations. • Define and manage the complete partner journey: prospecting, onboarding, enablement, activation and growth. • Create processes that accelerate partner activation. • Develop materials, training and documentation for enablement. • Implement and administer tools such as CRM, PRM (Partner Relationship Management) and integration platforms. • Create automated workflows for opportunity logging, lead management, deal tracking and commission processing. • Integrate channel data with sales and marketing teams. • Work with product and engineering teams to produce documentation, workflows and support for integrations. • Build co-selling and co-marketing processes. • Monitor the performance of experiments and campaigns and implement automation, focusing on efficiency in customer retention and expansion. • Develop a calculation and tracking tool for partner commission payments.

🎯 Requirements

• Experience in partnership operations, channel operations or business operations. • Experience in SaaS or B2B technology companies. • Knowledge of CRM and partner management tools (e.g., Salesforce, HubSpot, PartnerStack, Impartner, Allbound). • Experience in process management and operational improvement. • Strong analytical skills and data orientation. • Experience in environments with multiple integrations and multichannel experiments. • Proficiency with tools for creating AI agents, automations and integration routines (e.g., n8n, Flowise, Zapier, Make, webhooks, APIs). • Practical knowledge of automating and integrating CRM tools such as HubSpot. • Ability to read and interpret API documentation. • Good communication skills and the ability to translate technical requirements to business stakeholders. • Proactivity and strong prioritization skills.

🏖️ Benefits

• Meal/food allowance • Childcare assistance • Remote work (home office) • Healthcare • Education and cultural benefits • Gympass • Birthday day off • Discounts on therapy and English courses