Revenue Operations Analyst

🕒 June 19

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Clicksign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

⚖️ Legal

💳 Fintech

💰 $3.2M Venture Round on 2022-12

Consulting • Legal • Fintech

Clicksign is a leading Brazilian platform for electronic signatures, providing businesses with a secure and legally valid way to sign documents online. With innovative features such as integration via API, automated document generation, and a focus on user-friendly experiences, Clicksign streamlines the signing process, promoting efficiency and compliance in various sectors including finance, healthcare, and human resources. The company prides itself on its security certifications and adherence to legal standards in electronic signatures.

📋 Description

• Support the Revenue Operations routine, ensuring visibility, consistency and efficiency in the metrics, analyses and cadences that connect Revenue Operations (CSOps), Pricing, Product Marketing, Finance and Data. • Work with a revenue-focused perspective on the customer base, analyzing MRR, ARR, ACV, expansion opportunities, contraction, financial churn, NRR, GRR, retention (net and gross). • Identify revenue risk patterns, such as financial churn, contraction, downgrades, reductions in MRR/ARR, delinquency, poor renewal performance or loss of financial potential. • Identify revenue growth and leverage opportunities, including upsell, cross-sell, contractual expansion, higher average deal size and revenue recovery. • Generate actionable insights for the Customer Success team and CSOps leadership, supporting account prioritization, goal tracking and action plans aimed at retention and expansion. • Track Customer Success performance goals related to expansions, contractions, financial churn, NRR, GRR, ACV and ARR. • Build revenue analyses by segments, cohorts, plans, customer size and contract profiles, identifying financial risks, expansion opportunities and drivers of growth, loss or contraction. • Support Revenue Intelligence initiatives, including financial cohort analyses, revenue forecasting, growth scenarios, cash flow impact and predictability of future revenue. • Build, maintain and evolve dashboards and reports for revenue performance, funnel, pipeline, forecast, financial churn, expansion, contraction, NRR, GRR, ACV, ARR and productivity. • Extract, query and analyze large volumes of data using SQL, HubSpot and spreadsheets to produce Revenue analyses. • Work in partnership with Ops/Data teams to ensure data quality, consistency and reliability of the datasets and metrics used by the Revenue area. • Support revenue management rituals such as pipeline reviews, goal performance analysis, churn reviews, expansion analysis, QBRs and indicator follow-up meetings. • Identify opportunities to improve analyses, metrics, dashboards and follow-up cadences, translating revenue data into practical recommendations to drive revenue in Customer Success.

🎯 Requirements

• Previous experience working in Revenue Operations, with hands-on experience in routines, metrics, analyses, revenue cadences, forecasting, churn and expansion. • Experience or familiarity with analyses focused on recurring revenue, retention, expansion and the financial behavior of the customer base. • Understanding of Customer Success and Revenue metrics such as financial churn, contraction, expansion, upsell, cross-sell, NRR, GRR, MRR, ACV and ARR. • Experience with CRM tools, especially HubSpot. • Strong analytical ability to turn data into practical recommendations and actionable insights. • Organized, curious, collaborative and interested in working with metrics, data and revenue predictability. • Experience using HubSpot for data queries, report extraction, funnel tracking and metrics analysis. • SQL knowledge for extracting, querying and analyzing large volumes of data for Revenue analyses. • Advanced knowledge of Excel and/or Google Sheets for data analysis, dataset merging and metrics tracking. • Knowledge of recurring revenue metrics and financial performance of the customer base such as MRR, ARR, ACV, financial churn, expansion, contraction, NRR, GRR and forecasting. • Ability to analyze revenue data by cohort, segment, plan, channel, contract and customer financial behavior. • Basic knowledge of revenue forecasting, financial projections and growth scenario modeling.

🏖️ Benefits

• 100% remote work. • Trust-based culture focused on results, with lots of challenge and learning opportunities. • Autonomy and ownership in a collaborative and empathetic environment. • Feedback culture and 1:1s with human leadership and no micromanagement. • Comprehensive benefits including: meal/food allowance, childcare support, home office allowance, health benefits, education and culture benefits, Gympass, birthday day off, discounts on therapy and English courses, among other partnerships.