Technical Consultant – CSOps

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Clicksign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💳 Fintech

⚕️ Healthcare Insurance

👥 HR Tech

💰 $3.2M Venture Round on 2022-12

Fintech • Healthcare Insurance • HR Tech

Clicksign is a leading Brazilian platform for electronic signatures, providing businesses with a secure and legally valid way to sign documents online. With innovative features such as integration via API, automated document generation, and a focus on user-friendly experiences, Clicksign streamlines the signing process, promoting efficiency and compliance in various sectors including finance, healthcare, and human resources. The company prides itself on its security certifications and adherence to legal standards in electronic signatures.

📋 Description

• Act as a bridge between CS, Data, RevOps, Support and Operations teams to ensure operational efficiency and provide strategic insights. • Develop and maintain dashboards, reports and analyses in HubSpot to guide Customer Success actions. • Write and manage advanced queries in SQL Server for extracting and analyzing customer data in the Amazon QuickSuite environment. • Develop and maintain automations in HubSpot, as well as CRM dashboards and reports. • Support the collection, processing and visualization of operational and revenue data. • Use management tools such as Jira and Confluence to document and track processes, workflows and requests. • Participate in agile ceremonies and collaborate on continuous improvement of CS operations.

🎯 Requirements

• Previous experience in Customer Success, RevOps, Data Analysis or related areas. • Strong logical reasoning, organization and analytical skills. • Clear communication and ability to translate data into business decisions. • Experience using Jira for demand management and Confluence for collaborative documentation. • Knowledge of SQL Server (complex query writing and optimization). • Knowledge of HubSpot (creating and maintaining reports, dashboards, automations and HubSpot-related processes). • Familiarity with key Customer Success metrics (NRR, Churn, MRR, CSAT, NPS, Health Score). • Hands-on experience with Jira and Confluence in day-to-day operations. • Curious, hands-on and solution-oriented profile. • Strong collaboration with both technical and non-technical teams. • Organized, proactive and autonomous in delivering consistent results. • Ability to prioritize and focus on continuous improvement. • Process-oriented mindset and responsibility for operational stability and continuity.

🏖️ Benefits

• 100% remote work. • A culture of trust, results orientation, with challenging work and opportunities to learn. • Autonomy and ownership in a collaborative and empathetic environment. • Feedback culture and regular 1:1s with human, non-micromanaging leadership. • Comprehensive benefits such as meal/food allowance, childcare support, home office stipend, health coverage, education and culture benefits, Gympass, birthday day-off, discounts on therapy and English courses, among other partnerships.