Technical Analyst

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Cloud Bridge

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🎯 Recruiter

🤝 B2B

Consulting • Recruitment • B2B

Cloud Bridge is a tech recruitment agency specializing in AWS and cloud/IT roles. The company connects cloud engineers, architects, and IT professionals with global clients and also recruits for its own internal team, focusing on remote and international placements. As part of Cloud Bridge and aligned with AWS (an AWS Premier Partner), it emphasizes deep cloud expertise to match technical talent with organizations using AWS.

📋 Description

• Cover the Service Desk in a 24x7 support environment • Handle incoming phone calls and infrastructure monitoring alerts • Perform scheduled patching on Windows servers for customers • Apply judgement to newly logged high-priority tickets and work issues to resolution where possible • Escalate unresolved issues to vendors or internal On-Call resources • Ensure SLAs and KPIs are achieved by taking ownership of SMC cases • Monitor queues for incoming alerts and incidents • Log Service Desk tickets and time in the relevant systems • Use available tools to resolve client issues quickly • Manage vendor escalations and collaborate with vendors • Provide clear case updates and maintain accurate notes • Investigate client-raised issues and suggest resolution steps • Participate in client-facing escalations, post-incident reviews, and lessons-learned activities • Create configuration documentation, patching guides, and knowledge base articles

🎯 Requirements

• Open to Philippine-based applications only • Available for Friday-Monday night shifts, 8pm–8am UK Time • Experience with Windows Server patching • Experience with Active Directory • Experience with Azure Entra ID • Windows Server administration experience • Experience with Microsoft 365 Teams • Experience with Microsoft Endpoint Manager (Microsoft Intune) • Experience with Azure IaaS, including Reserved Instances and Hybrid Use Benefit • Nice to have: Exchange Server administration (2016 or later) • Nice to have: Arctera Enterprise Vault • Nice to have: Microsoft Defender for Endpoint • Nice to have: Microsoft Information Protection • Nice to have: SharePoint Online • Nice to have: Azure Virtual Desktop • Nice to have: SCCM • Nice to have: Mimecast • Nice to have: VMWare • Nice to have: LogicMonitor