Account Manager

🔥 11 hours ago

🇨🇭 Switzerland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Cloudbeds

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

✈️ Travel

📦 Logistics

📣 Marketing

💰 $150M Series D on 2021-11

Travel • Logistics • Marketing

Cloudbeds is a comprehensive hospitality management software platform that provides a unified solution for managing all aspects of property operations. It includes features such as property management systems (PMS), payment processing, guest communication and experience management, revenue and analytics, distribution and marketing tools, and pricing intelligence. Cloudbeds aims to streamline operations, increase revenue, and enhance the guest experience for hotels, hostels, short-term rentals, and other lodging businesses. The platform integrates with various partners through an open API, offering flexibility and customization to meet the specific needs of diverse hospitality properties. With a focus on modernizing and automating processes, Cloudbeds is trusted by tens of thousands of properties worldwide for efficient and effective hospitality management.

📋 Description

• Actively manage a portfolio of customers valued at approximately $500,000–$1,000,000 USD • Build strong customer relationships and define customers' success outcomes • Act as the main point of contact for Cloudbeds-related matters and escalate urgent support tickets • Identify upsell opportunities, drive ACV expansion, and implement proactive churn-reduction strategies • Use a consultative approach to drive product engagement, customer stickiness, and package growth • Analyze customer data to improve utilization and engagement • Manage customer escalations related to strategic use of Cloudbeds software • Promote product value and identify opportunities to upsell additional services and products • Review customer complaints and concerns to improve the customer experience • Maintain detailed product and service knowledge, answer customer questions, and recommend suitable products • Gather client feedback and requirements for future software releases • Stay current with system updates through training materials • Serve as a strategic partner to assigned customers, using hospitality knowledge to optimize product performance • Stay updated on hospitality industry trends, strategies, and best practices

🎯 Requirements

• Exceptional ability to communicate and foster positive business relationships • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization • Ability to clearly communicate and synthesize customer details internally to multiple departments (Sales, Support, Product, Marketing, Design) • Proven ability to manage multiple projects at a time while paying strict attention to detail • Excellent listening, negotiation, and presentation skills • Self-motivated and able to thrive in a results-driven environment • Natural relationship builder with integrity, reliability, and maturity • Thrives in hyper-growth work environments • Excellent time and project management skills; always looking to improve inefficient processes • Experience managing accounts within the European hospitality market is a significant plus • Fluency in both English and German is required • Must be currently authorized to work in the location where the position is located without requiring visa sponsorship

🏖️ Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Fully Paid Parental Leave • Home office stipend based on country of residency • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling, and knowledge transfer

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