Senior Customer Success Manager

March 21

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Cloudflare

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At Cloudflare, we have our eyes set on an ambitious goal — to help build a better Internet.

nginx • lua • go • web performance • web security

1001 - 5000

💰 $150M Series E on 2019-03

Description

• You will be responsible for ensuring the success of Cloudflare’s largest Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer’s satisfaction with Cloudflare’s services. • You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You are ultimately responsible for the retention of your book of business; this is driven through demonstrating the value the products and services provide to the customer’s business via quarterly reviews. • Additional responsibilities will include: Manage the customer life cycle including contract renewal, Work with your account teams to plan and execute long term account plans to facilitate retention and growth via product and new business unit expansion, Develop and maintain long-term relationships with stakeholders in your account portfolio., Work cross-functionally with Product, Engineering, SRE, Marketing and other teams to resolve customer business issues and work towards their stated goals., Manage customer feedback and product needs by providing feature requests to internal partner teams., < 25% travel

Requirements

• Bachelor's degree required. Masters is a plus. • 8+ years of experience in a Customer Success/Account Management role [servicing enterprise accounts]. • Strong understanding of computer networking and “how the internet works.” • Experience in cloud security and/or performance industries. • Experience with project management, account portfolio planning and prioritization. • Ability to prioritize, multi-task, and perform effectively under pressure. • Strong phone and interpersonal communication skills (verbal and written) as well as organizational skills. • Track record of successful planning and execution of Executive Business Reviews. • Understanding of application, server, and network security a plus.

Benefits

• We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. • We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. • Sound like something you’d like to be a part of? We’d love to hear from you!