Enterprise Support Specialist - CentOS, EOL - REMOTE/ Work Anywhere

March 19

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CloudLinux

CloudLinux is the only commercially supported operating system (OS) optimized for hosting service providers who manage a significant level of shared hosting accounts and for datacenters who sell servers to enterprise and SMB customers$1. .$1

Linux OS and hosting service providers

51 - 200

Description

• Offer expert-level technical support for CentOS and other Linux distributions, addressing complex issues across diverse versions and architectures. • Lead the installation and configuration of Linux environments, ensuring optimal setup for various distributions. • Evaluate alternative solutions for EOL Linux distributions, guiding clients towards the most suitable replacements. • Manage release planning and testing for multiple Linux distributions, including CentOS. • Provide scalability guidance for Linux-based systems, ensuring efficient growth and adaptation to increased demands. • Implement upgrades and patches across various Linux distributions, maintaining system security and up-to-date functionality. • Conduct CVE impact assessments for Linux environments, recommending appropriate mitigation strategies. • Perform risk assessments for system migrations, focusing on potential challenges and solutions. • Assist in integration and performance optimization for a range of Linux distributions. • Guide clients on containerization strategies and Linux-specific best practices. • Handle feature and functionality queries for Linux systems, clarifying capabilities and potential configurations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. • At least 10 years of experience in technical support or system architecture, with a strong focus on Linux systems, including Fedora and Debian-based distributions. • Comprehensive knowledge of Linux environments and architectures (x86, x64, ARM). • Experience in managing high and critical CVEs within Linux systems. • Strong experience with Open-source software. • Some experience in backporting patches and updates for Linux distributions. • Experience working with package managers and repositories • Exceptional problem-solving, analytical, and technical skills. • Excellent communication and customer service skills, proficient in English for conference calls and emails/documentation; native or fluent level. • Should be able to work some 24x7 “on-call” support and weekends.

Benefits

• A focus on professional development • Interesting and challenging projects • Flexible working hours • Paid one month vacation per year and unlimited sick leave • Medical insurance reimbursement • Co-working and gym/sports reimbursement • The opportunity to receive a reward for the most innovative idea that the company can patent

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