Customer Support Engineer I (Intern)
March 15
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Description
• Frontline hero, the voice of InfinitePay in a high-octane world • Tackle customer issues head-on from simple guidance to complex technical juggernauts • Deliver exceptional service, solve problems end-to-end, turn challenges into triumphs • Engage with customers through chats, emails, and calls offering stellar support and solutions • Dive deep into inquiries and technical troubles, diagnose and resolve any customer issues • Provide alternative solutions aiming to retain and delight customers and clients • Conduct follow-ups and manage callbacks ensuring customer satisfaction at every turn
Requirements
• Exceptional communication skills, adept in various interactions • Keen desire to create outstanding customer experiences • Analytical prowess and logical problem-solving skills • Sense of ownership, treating each situation with responsibility and dedication • Meticulous attention to detail, coupled with eagerness to continuously learn and improve • Fluency in Portuguese • Upper intermediate English skills primarily for internal communication with a diverse, multinational team • Fundamental understanding of prompt engineering showcasing ability to interact with and utilize AI technologies • Basic knowledge of SQL • Familiarity with programming languages, particularly Ruby || Python • Passion for technology especially tools like ChatGPT and transforming customer experiences
Benefits
• Chance to grow and learn in a supportive, dynamic environment • Role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation • Gladly provide help to bridge the gaps • Complete tasks autonomously in a fully remote and distributed team • Highly collaborative and self-driven • Support social inclusion, respect, and appreciation of all people • Promote a welcoming work environment allowing authenticity regardless of gender, ethnicity, race, religion, sexuality, mobility, disability, or education
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