Customer Service Representative

🕒 April 23

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Cloverleaf Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness

Cloverleaf Care is an in-home care agency dedicated to providing professional, high-quality care solutions for seniors and adults with special needs. They specialize in post-discharge care, helping clients transition smoothly from medical facilities to their own homes. Cloverleaf Care offers a range of services including hourly, 24/7 live-in, and overnight care, with a focus on maintaining independence and quality of life in familiar surroundings. The company prides itself on its Total Care Solution, which combines caregiving with support services like claims management, medical appointments coordination, care plan adjustments, and a family support hotline, ensuring comprehensive support for both clients and their families. Cloverleaf Care operates in multiple regions across California, providing personalized and compassionate care to meet each individual's unique requirements.

📋 Description

• Schedule and coordinate day to day activities of healthcare workers. • Screen and hire caregivers. • Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that we retain the best talent. • Staff client shifts by matching the best caregiver with each client. • Take initiative to build strong rapport and relationships with US based team members. • Manage the service delivery platform to meet company’s standards. • Answer phone calls and provide excellent customer service. • Prepare daily and weekly staffing reports. • Support payroll functions. • Provide HR support to healthcare workers.

🎯 Requirements

• 3+ years experience in a Customer Service role. • Exceptional communication skills in English, both spoken and written is a MUST. • Expert level computer experience with documents, sheets and web applications is a MUST. • Excellent problem solving skills. • Detail oriented, highly organized, dependable and multi-tasker. • Self-starter with superior time management skills. • Excellent customer service skills with phone with US or UK consumers. • Must demonstrate crystal clear phone call voice quality and clear HD video quality using home office equipment during the hiring process. • Dedicated home office space. • Shift timing - 11:30pm - 8:30am Philippine Standard Time. • Strong work ethics, respectful and a professional attitude towards work.

🏖️ Benefits

• Permanent Work from Home(WFH) in a positive, friendly and fun work environment! • Promising career advancement opportunities working for a professional organization with industry leading processes and cutting edge technology. • 9 years remote work expertise to benefit you in your career growth. • Training, education. • Receive recognition and incentives from management.