Customer Service Representative

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Coconut Careers

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Coconut Careers is a remote staffing and talent-matching company that connects businesses with vetted global professionals for roles such as executive assistants, digital marketers, sales reps, accounting assistants, and developers. They offer two hiring models — Managed Talent (monthly subscription where Coconut handles sourcing, vetting, payroll, compliance, and ongoing support) and Direct Hire (one-time flat fee) — and promote a free 40-hour trial to test fit. The company emphasizes rigorous vetting, curated matches, and support for employers scaling remote teams; their site lists 100K+ verified profiles and 600+ client companies and shows tools like salary calculator and job description generator.

📋 Description

• At Coconut, we connect founders and businesses with top-tier remote talent while prioritizing meaningful, reliable partnerships. • We believe success happens when everyone wins. • Clients achieve their goals, and our virtual professionals find purpose and growth in their work. • We're currently looking for top talent to fill the role of Customer Service Representative.

🎯 Requirements

• Respond to customer inquiries via multiple communication channels • Resolve customer concerns, complaints, and service issues in a timely and professional manner • Provide accurate information about products, services, policies, and procedures • Document customer interactions and maintain accurate records in the CRM system • Escalate complex issues to the appropriate team when necessary • Follow up with customers to ensure issues have been resolved satisfactorily • Process orders, returns, refunds, exchanges, or account updates as needed • Maintain a high level of product and service knowledge • Identify customer needs and recommend appropriate solutions • Collaborate with internal teams to improve customer satisfaction and operational efficiency • Meet established service level agreements (SLAs), response times, and quality standards • Customer service with Shopify experience • Available from 11am-3pm EST on weekdays + a few hours on weekends • Must be looking to grow into a full customer service lead managing policy, product feedback, and training AI support flows. • Industry/Tools Experience: Shopify

🏖️ Benefits

• Competitive Salary – We recognize your skills and experience with a great compensation package. • 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? • Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! • US Holidays Off – Enjoy 12 paid US holidays throughout the year. • Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. • Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. • Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind. • Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! • Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.