Customer Support Agent

Job not on LinkedIn

🔥 13 hours ago

🇵🇭 Philippines – Remote

💵 $650 - $1.1k / month

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coconut Careers

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Coconut Careers is a remote staffing and talent-matching company that connects businesses with vetted global professionals for roles such as executive assistants, digital marketers, sales reps, accounting assistants, and developers. They offer two hiring models — Managed Talent (monthly subscription where Coconut handles sourcing, vetting, payroll, compliance, and ongoing support) and Direct Hire (one-time flat fee) — and promote a free 40-hour trial to test fit. The company emphasizes rigorous vetting, curated matches, and support for employers scaling remote teams; their site lists 100K+ verified profiles and 600+ client companies and shows tools like salary calculator and job description generator.

📋 Description

• Manage customer email communication and day-to-day support requests • Navigate customer accounts, edit orders, and manage fulfillment or subscription actions • Take over chat conversations after AI initiates them and handle complex cases • Support phone conversations as phone support is introduced • Provide personalized, white-glove purchase and support experiences • Build custom carts, apply discounts, and guide customers through purchases • Read customer situations closely and provide tailored recommendations, swaps, resolutions, and follow-through • Complete the English proficiency rating, Coconut VA Profile resume, and 1-minute introduction video before applying

🎯 Requirements

• Experience managing customer email communication and day-to-day support requests • Experience navigating customer accounts, editing orders, and managing fulfillment or subscription actions • Experience handling complex customer cases through chat • Ability to support phone conversations as phone support is introduced • Ability to provide a personalized, white-glove purchase and support experience • Ability to build custom carts, apply discounts, and guide customers through purchases • Ability to provide tailored recommendations, swaps, resolutions, and follow-through • Esthetics, cosmetology, or technical skincare background is good to have • Experience in premium customer service, e-commerce support, and order management is good to have • Ability to explain products and guide customers toward suitable purchases or swaps • Empathetic, proactive, detail-oriented, and customer-focused • Strong communication skills • Shopify experience • Monday.com experience • Industry/tools experience with Richpanel, Loop Subscriptions, Okendo, Redo, Shopify, and Monday.com • English proficiency rating using CEFR • Resume must follow the Coconut VA Profile Template and be in English • 1-minute introduction video, preferably using Loom; broken or dummy links result in disqualification

🏖️ Benefits

• Competitive Salary • 13th Month Pay • Paid Time Off: 12 days of PTO • 12 paid US holidays • Maternity & Paternity Leave • Comprehensive Healthcare • Life Insurance through the full-time HMO plan • Mental Health Support, including mental health consultations and wellness resources • Milestone Gifts & Birthday Treats • Team experiences, including island getaways, virtual town halls, and regional meetups • Supportive professional community for learning, growth, and connection