Customer Service Agent – Permanent, Part-Time, Voice

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Handle customer inquiries through phone professionally and efficiently • Assist customers with orders, delivery updates, cancellations, modifications, and general product inquiries • Resolve customer concerns with empathy while maintaining a positive customer experience • Personalise responses to each customer's situation rather than relying solely on scripted replies • Accurately document customer interactions and follow account procedures • Meet quality, productivity, and customer satisfaction expectations • Adapt quickly to changes in workload and business needs

🎯 Requirements

• Available to work 20–24 hours per week with a fixed schedule, including weekends and holidays if needed • Excellent verbal and written English communication skills • Quick learner able to absorb new processes and product knowledge rapidly • Strong empathy and active listening skills • Able to personalise customer interactions naturally and build rapport • Customer service or BPO experience is an advantage, but not required • Customer-first mindset • Strong problem-solving skills • Adaptability in a fast-paced seasonal environment • Attention to detail • Positive attitude and reliability • Ability to remain calm under pressure during peak seasons

🏖️ Benefits

• Permanent employment • Remote work • Use your own device