Customer Support Specialist

🔥 6 minutes ago

🇵🇭 Philippines – Remote

💵 ₱30k - ₱40k / month

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MultiplyMii

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🎯 Recruiter

🤝 B2B

Recruitment • B2B

MultiplyMii is a recruiting and remote-hiring service that connects growing companies with experienced Filipino remote professionals for roles such as marketing, operations, bookkeeping/finance, customer support, SEO, e-commerce, and administrative/project management. The company provides end-to-end hiring support including role planning, sourcing, candidate screening and shortlisting, structured onboarding support, and long-term hiring guidance. MultiplyMii also publishes salary guides, job description templates, success stories, and offers faster hiring options (Talent Overflow) and strategic workshops to help companies build cost-efficient, high-performance remote teams in the Philippines.

📋 Description

• Respond to customer inquiries through email and social media with accuracy, empathy, and professionalism • Manage customer tickets and workflows using Gorgias • Handle order-related requests through Shopify, including reshipping orders, processing refunds, and updating order statuses • Assist customers with subscription-related requests and account management • Identify recurring customer concerns and recommend improvements to support processes and the overall customer experience • Collaborate with the internal team to ensure customer support activities are aligned with company standards and business objectives • Maintain reliable coverage and help ensure a consistently high level of customer satisfaction during periods of growth

🎯 Requirements

• 3–5 years of experience in customer service/support, ideally in e-commerce • Strong technical proficiency with Shopify • Experience with Gorgias or similar customer support tools • Demonstrated attention to detail and ability to manage multiple tasks accurately • Strong problem-solving skills with a proactive approach to finding solutions • Reliable, consistent, and trustworthy, able to take ownership with minimal supervision • Good written English (perfect grammar is less important; clarity and professionalism are key) • Familiarity with Skio or other subscription management platforms • Prior experience with startups or high-growth businesses • Background in operations or light order management • Currently residing in the Philippines and legally authorized to work there • Reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work

🏖️ Benefits

• 100% Remote Work • 13th Month Pay • Healthcare (HMO) • Comprehensive Fringe Benefits package • Paid Service Incentive Lead (SIL) • Paid Philippines Holidays • Free Learning and Development Programs