Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $950 / month

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Coconut Careers

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Coconut Careers is a remote staffing and talent-matching company that connects businesses with vetted global professionals for roles such as executive assistants, digital marketers, sales reps, accounting assistants, and developers. They offer two hiring models — Managed Talent (monthly subscription where Coconut handles sourcing, vetting, payroll, compliance, and ongoing support) and Direct Hire (one-time flat fee) — and promote a free 40-hour trial to test fit. The company emphasizes rigorous vetting, curated matches, and support for employers scaling remote teams; their site lists 100K+ verified profiles and 600+ client companies and shows tools like salary calculator and job description generator.

📋 Description

• Respond to customer inquiries through multiple communication channels • Resolve customer concerns, complaints, and service issues • Provide accurate information about products, services, policies, and procedures • Document customer interactions in the CRM system • Escalate complex issues to the appropriate team • Follow up with customers to ensure satisfactory resolution • Process orders, returns, refunds, exchanges, and account updates • Maintain product and service knowledge • Identify customer needs and recommend solutions • Collaborate with internal teams to improve customer satisfaction and operational efficiency • Meet SLAs, response-time requirements, and quality standards • Develop toward a customer service lead role involving policy management, product feedback, and AI support-flow training

🎯 Requirements

• Experience responding to customer inquiries via multiple communication channels • Experience resolving customer concerns, complaints, and service issues in a timely and professional manner • Ability to provide accurate information about products, services, policies, and procedures • Ability to document customer interactions and maintain accurate CRM records • Ability to escalate complex issues appropriately • Ability to follow up with customers to confirm satisfactory resolution • Experience processing orders, returns, refunds, exchanges, or account updates • Strong product and service knowledge • Ability to identify customer needs and recommend appropriate solutions • Ability to collaborate with internal teams • Ability to meet SLAs, response times, and quality standards • Customer service experience with Shopify • Availability from 11am–3pm EST on weekdays plus a few weekend hours • Must be looking to grow into a full customer service lead role managing policy, product feedback, and AI support-flow training • English proficiency rating using CEFR in the application form • Resume must follow the Coconut VA Profile Template • One-minute introduction video, preferably recorded using Loom, with a working link • Must provide city/municipality, province, and region in the application • Must include job code 1789070758976 when applying

🏖️ Benefits

• Competitive Salary • 13th Month Pay • Paid Time Off — 12 days of PTO • 12 paid US holidays • Maternity & Paternity Leave • Comprehensive Healthcare • Life Insurance • Mental Health Support, including mental health consultations and wellness resources • Milestone Gifts & Birthday Treats • Team Experiences, including island getaways, virtual town halls, and regional meetups • Supportive professional network for learning, growth, and connection • Referral bonuses for the applicant and referrer, subject to terms and conditions