Program Manager, International CX Programs

March 20

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Coinbase

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We're building an open financial system for the world.

Digital Currency • Software • Payment Processing • Bitcoin • Technology

1001 - 5000

💰 $21.4M Post-IPO Equity on 2022-11

Description

• Identify pain points in French speaking regions and beyond • Drive initiatives to resolve customer issues • Work with local teams to understand unique customer needs • Reduce the need for customers to reach out to CX directly • Leverage technology, processes, and collaboration to fix international pain points • Preemptively solve customer problems at the local level • Form relationships and influence cross-functional teams • Deliver high-quality projects on time

Requirements

• Customer-centric mindset • Strong project management skills • Adaptability to fast-paced environment • Analyzing data to produce recommendations • Deep understanding of using customer insights to drive change • Data-driven, accountable, and organized • Maintain a calm demeanor in high-stress situations

Benefits

• Remote-first company • Opportunity to work with bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0 • Intense work culture with recharge moments • High-quality work on quick timelines • Embracing being pushed out of comfort zone