Coinbase
We're building an open financial system for the world.
Digital Currency • Software • Payment Processing • Bitcoin • Technology
1001 - 5000
💰 $21.4M Post-IPO Equity on 2022-11
Senior Product Manager
April 12
Coinbase
We're building an open financial system for the world.
Digital Currency • Software • Payment Processing • Bitcoin • Technology
1001 - 5000
💰 $21.4M Post-IPO Equity on 2022-11
Description
• Lead the product strategy and roadmap for optimizing customer interactions with agents • Drive the overall roadmap for improving customer support products • Collaborate with cross-functional teams to understand pain points and opportunities for improvement • Conduct user research and gather feedback to inform product decisions • Define and track key metrics for product initiatives • Work closely with engineering teams to ensure timely delivery of product features • Stay up-to-date with industry trends and best practices in customer support and ML technologies
Requirements
• 8+ years of product management experience • Strong understanding of Machine Learning/LLMs in improving customer experience • Excellent communication and collaboration skills • Strong analytical and problem-solving skills • Ability to mentor and guide junior PMs • Passion for creating exceptional customer experiences and driving continuous improvement
Benefits
• Remote-first company • Opportunity to work with cutting-edge technologies in the crypto space • Global team collaboration • Intense work culture with recharge opportunities
Apply Now
