CoLab Software
Setting the standard in engineering collaboration. Simplified design review that lets teams build the future—faster.
Engineering • Computer Aided Design • Software • Collaboration • Mechanical Design
51 - 200
VP Customer Success
April 24
Loading...
CoLab Software
Setting the standard in engineering collaboration. Simplified design review that lets teams build the future—faster.
Engineering • Computer Aided Design • Software • Collaboration • Mechanical Design
51 - 200
Description
• Scale the Customer Success function to the next stage of growth - including building playbooks from scratch, refining onboarding and training, and building out an enterprise success function. • Act as a hands-on coach to your Customer Success Managers on customer strategies and challenges - from firefighting an integration problem to negotiating a renewal. • Recruit, develop, and retain top talent providing effective coaching, career development, and performance management. • Report performance, customer health, and retention forecasting to the SLT on a weekly basis. • Report performance, customer health, and retention forecasting to board on a monthly/quarterly basis • Work directly with the CSO and CEO on strategic customer accounts. • Collaborate with SLT team members to set targets, drive corporate strategy, create OKRs, define business priorities, and solve difficult problems. • Collaborate cross-functionally with Marketing, Sales, and Product to maximize team success - from campaigns and content to informing the product roadmap to meet sales needs.
Requirements
• Demonstrated experience scaling customer success teams in a high-growth B2B software organization from early stages. • Strong knowledge of engineering software, manufacturing best practices, or experience in a technical environment. • Experience in an undefined product category with a complex sales cycle that requires education and coaching to adopt. • Proven track record of recruiting, hiring, and scaling world-class customer success teams.
Benefits
• This role offers an extended health and benefits package that includes unlimited paid vacation and RRSP matching. • This role offers health and dental insurance (covered at 100% for the employee) and unlimited PTO.
Apply Now