Customer Success Manager – AI SaaS

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Landbot

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $8M Series A on 2021-01

Artificial Intelligence • B2B • SaaS

Landbot is a platform that enables users to create and manage chatbot experiences for their businesses. It offers resources like the Landbot Academy for learning, a community for discussion and feedback, and various tools and updates to enhance chatbot capabilities. Landbot also provides a knowledge base for troubleshooting and a product roadmap for users to stay informed about new updates. The company facilitates the creation of automated conversation flows to improve customer engagement and operational efficiency.

📋 Description

• Drive customer outcomes • Own a portfolio of managed accounts (Business plan) and be accountable for their retention and growth. • Run structured onboarding, adoption, and business review processes — always anchored in the customer's goals and measurable results. • Proactively monitor account health and intervene before problems become churn risks. • Track and present customer metrics in every interaction — usage trends, adoption gaps, ROI signals. • Become deeply fluent in Landbot's AI Agent capabilities and be able to demo and advise customers confidently. • Proactively introduce customers to new features and AI use cases relevant to their business. • Translate customer goals into concrete Landbot configurations and workflows. • Stay current as the product evolves — Landbot is moving fast in the AI space and our CSMs need to move with it. • Identify and execute upsell and expansion opportunities within your account portfolio. • Partner with Sales on high-potential accounts and handoffs. • Flag risk accounts early and lead recovery conversations. • Report on customer engagement, health metrics, and account progress to internal stakeholders. • Surface customer feedback and product gaps to Product and leadership in a structured way. • Coordinate with Support on escalations and complex technical issues.

🎯 Requirements

• 3+ years of experience in Customer Success or Account Management in a B2B SaaS environment. • Genuine comfort with technology products — you learn new tools quickly and enjoy going deep on how things work. • Strong analytical habits: you track metrics, build simple reports, and use data to drive customer conversations. • Excellent live presentation and communication skills — you're confident running demos, reviews, 1:many events and negotiations. • A proactive, self-driven work style — you don't wait for customers to come to you. • Fluency in English and Spanish (both required). • Eligibility to work in Spain. • Experience with AI products, automation tools, or the conversational AI / chatbot space. • Familiarity with no-code or low-code platforms. • Experience managing high-value accounts (enterprise or upper mid-market). • Knowledge of CS metrics (NRR, churn rate, health scores, time-to-value).

🏖️ Benefits

• Great company culture, we have a young, upbeat, and international work environment. • Flexible schedule. • Open vacation policy and flexible holidays so you can take time off when you need it. • Training budget 📚 📖 • Ticket transport 🚋 • 26 days of paid vacation (23 regular days + December 24th & 31st ) 🏖 + One day for your birthday 🎂 • English & Spanish lessons 🇬🇧 🇪🇸 • Flex compensation with Cobee 💸💸 for employees residing in Spain. • Team building activities 🎳🍻🍕 • Referral Bonus if you bring other talented people like you.