Customer Support (Remote)

October 6, 2023

Community Phone

WebsiteLinkedInAll Job Openings

Easiest way to reach a human by voice

Tech Support • Customer Support • Phone Plans • Cell-phone Support • Customer Service

51 - 200

💰 Pre Seed Round on 2019-08

Description

• Track customer concerns, identifying trends, and driving calls • Work Cross-Functionally to remove customer obstacles • Ensure every customer has an extraordinary experience • Understand why customers wish to cancel and working on solutions to keep customers satisfied • Listen for opportunities to Upsell our customers on additional products and services that will save them money and solve their issues • Calm Under Pressure , excellent at establishing rapport, and comfortable chatting with a variety of people • Kind to your core • Able to Adapt quickly to change • Excellent in both Verbal and Written Communication skills • A Skilled Multitasker and Organizational by nature • Experience with Zendesk, Hubspot or similar technology

Requirements

• $6/hour as a base salary with additional commission potential • Our shifts are US timezone based, we are open every day from 9 am EST to 9 pm EST, you can expect to work on weekends on a rotating basis

Benefits

• Remote first and always • Venture-backed, Y-Combinator graduate • Frustration-free, humanity-focused phone company • Data security, protection against spam calls, no hidden fees • Future vision of technology strengthening human connection • Quadrupling customer base year over year • 400% growth in recurring revenue in 2022 • Expanded from 17 to more than 70 teammates • Serving clients like KFC, AT&T, state and local governments, General Motors • Opportunity to lead the market • Delightful customer experiences • Supportive, collaborative work environment • Opportunity for personal growth • Lean, efficient operations • Bias Toward Action • Emphasis on transparency and open communication • Ownership mindset • Caring mentality • Competitive salary ranges