Quality Assurance Supervisor

April 25

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Compass Experience Labs

Your customers are exceptional -- now your customer service can be too.

customer care • consulting • customer service • business process outsourcing • customer experience

201 - 500

Description

• Ensure quality monitoring is done to improve overall quality performance across all brands supported by the team • Performs regular team meetings and 1:1 session with their respective team members • Create analysis on the scrubbed DSAT tickets and Quality Deep Dive • Collaborate with the QA Manager on how Compass can improve its contact center processes – internally and with the client

Requirements

• High school diploma or equivalent with at least 2 years relevant experience in the BPO industry • Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing • Ability to operate a computer/laptop and a headset • Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift)

Benefits

• Full Time position • Weekdays, Weekends, and Nights • Office is located in Columbus, Ohio (we are currently working remotely)

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