Your customers are exceptional -- now your customer service can be too.
customer care • consulting • customer service • business process outsourcing • customer experience
201 - 500
April 25
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Your customers are exceptional -- now your customer service can be too.
customer care • consulting • customer service • business process outsourcing • customer experience
201 - 500
• Ensure quality monitoring is done to improve overall quality performance across all brands supported by the team • Performs regular team meetings and 1:1 session with their respective team members • Create analysis on the scrubbed DSAT tickets and Quality Deep Dive • Collaborate with the QA Manager on how Compass can improve its contact center processes – internally and with the client
• High school diploma or equivalent with at least 2 years relevant experience in the BPO industry • Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing • Ability to operate a computer/laptop and a headset • Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift)
• Full Time position • Weekdays, Weekends, and Nights • Office is located in Columbus, Ohio (we are currently working remotely)
Apply NowApril 25
1001 - 5000
April 25
1001 - 5000
April 24
11 - 50
April 24
April 24
11 - 50
🇺🇸 United States – Remote
💵 $90k - $110k / year
💰 $38M Series B on 2021-09
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔧 QA Engineer
🗽 H1B Visa Sponsor
April 24
April 24
51 - 200
🇺🇸 United States – Remote
💰 $259M Post-IPO Equity on 2022-12
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔧 QA Engineer
🗽 H1B Visa Sponsor