Customer Success Consultant

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ContaDr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

ContaDr is a specialized accounting firm dedicated to transforming how clinics manage their accounting practices. With over a decade of experience, the team focuses on providing strategic financial and tax consulting specifically tailored for health sector professionals. By leveraging technology and data analysis, ContaDr aims to deliver cost-effective and secure solutions that ensure compliance and enhance the financial health of clinics and consulting offices. Their commitment to excellence and partner growth positions them as a crucial ally for healthcare management.

📋 Description

• Improve and ensure customer satisfaction and retention within Customer Success (CS) • Handle and respond to customer questions and requests efficiently, proactively, transparently and courteously • Act as an intermediary between customers and ContaDr. • Collaborate with internal teams and route requests to the responsible parties, following up until resolution • Provide support to customers via phone, WhatsApp, email and other official channels • Ensure deadlines are met and requests are resolved • Assist customers in using the services, facilitating meetings and guidance when necessary • Contribute to a positive experience and customer loyalty • Synchronize transitions between marketing, sales and CS, ensuring delivery according to promises made • Update information and records in internal systems, ensuring data organization and reliability

🎯 Requirements

• Previous experience in customer service • Bachelor's degree • Clear, persuasive and empathetic communication, both verbal and written • Ability to resolve problems quickly and efficiently • Ability to manage multiple tasks and prioritize demands • Customer-oriented, empathetic and focused on client needs • Adaptability to a dynamic and constantly evolving environment • Interest in learning about the clinic market and its target audience • Knowledge of digital customer service tools • Knowledge of CRM systems • Proficiency in WhatsApp Business, email, telephone and customer service platforms • Confidentiality and a strong sense of responsibility • Maturity and autonomy • Ability to collaborate with multidisciplinary teams

🏖️ Benefits

• Health insurance • Dental insurance • Childcare assistance • Flexible working hours • Education assistance • Career development plan • Profit-sharing (PLR) • Life insurance • Meal allowance • Workplace exercise program • Spotify subscription • Home-office allowance • Birthday day off • Emotional well-being program • Annual length-of-service bonus (Anuênio) • Extended maternity and paternity leave • Freedom to propose, test and implement your ideas • Structured career plan • Comprehensive and differentiated benefits