Customer Support Analyst, Accounting

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🔥 12 hours ago

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Respond to and resolve customer inquiries about accounting, tax, and payroll processes via chat, ensuring fast and efficient support; • Identify and correct inconsistencies in accounting entries and reconciliations, ensuring the accuracy of financial information; • Provide specialized technical support on the ContaJá platform, assisting customers in using features and resolving platform issues; • Log and document support tickets, maintaining a detailed history for tracking and continuous improvement of support; • Escalate complex cases to specialized teams when necessary, ensuring appropriate resolutions within established deadlines; • Monitor and interpret updates in accounting and tax legislation, ensuring guidance provided is compliant with current regulations; • Collaborate with internal teams such as Development and Product, providing strategic feedback to optimize the platform and improve processes;

🎯 Requirements

• Knowledge of accounting and tax legislation applicable to ancillary obligations; • Experience with companies taxed under Simples Nacional and Presumed Profit (Lucro Presumido) regimes; • Familiarity with ancillary filings, financial statements, and annual tax returns; • Basic knowledge of registering corporate acts with the Board of Trade (Junta Comercial) and issuing certificates; • Ability to consult legislation, standards, and technical manuals; • Intermediate knowledge of Microsoft Office; • Intermediate experience with accounting software; • Experience with customer service tools (omnichannel platforms);

🏖️ Benefits

• 💚 Caju Benefits Card – R$700 monthly to use as you wish, not deducted from payroll and maintained during vacation; • 💚 Unimed Health Plan – 100% paid by Contajá, with copayment only upon use. Dependents (spouses — heterosexual or same-sex couples — and children) are covered at 100% by the employee; • 🥳 Birthday Day Off – your day, your way! • 🏋️ Wellhub (Gympass) – access to gyms and wellness platforms; • 💆 Telepsychology – up to 2 free sessions per month; • 🍉 Tele-nutrition – up to 2 free sessions per month; • 🤗 15% discount on laboratory tests at Dasa network; • 🤗 30% discount on generic medications at Pague Menos and 20% on brand-name medications; • 📝 Partnership with Estácio – invest in your academic development; • 🚀 ImpulsoJá Career Plan – more than a career plan, it's your springboard to success! Learn how to progress between levels, reach goals, and achieve your professional objectives; • 🎮 Gamification – earn virtual coins along your journey and redeem them for prizes such as a Kindle, tickets to industry events, exclusive gifts, and more.