Product Support Engineer

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CookUnity

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🛍️ eCommerce

👥 B2C

eCommerce • B2C • Food and Beverage

CookUnity is a meal delivery service offering a wide selection of chef-crafted, gourmet dishes delivered directly to customers' doorsteps. The company collaborates with award-winning chefs to create diverse, restaurant-quality meals that cater to various dietary preferences and lifestyles, such as keto, vegan, paleo, and more. CookUnity focuses on providing convenience and flexibility with options ranging from 4 to 16 meals per week, which can be customized or automatically selected based on the customer's preferences. The meals are delivered fresh, not frozen, ensuring high quality and taste. The company also emphasizes sustainability with its packaging solutions and seeks to reduce waste. CookUnity presents a convenient way to enjoy high-quality meals prepared by top chefs without the hassle of cooking.

📋 Description

• Contribute to the Product Support Backlog. • Keep the CX, Engineering, and Business teams up-to-date. • Quick-solve issues escalated by the 1st support level (CX team). • Regularly check our monitoring tools, respond to alerts, and create new monitors when necessary. • Be a part of the Incident Management and post-mortem processes (detection, creation of an Incident, research, follow-up). • Build detailed reports on KPIs and trends. • Availability for the on-call rotation.

🎯 Requirements

• More than 4 years of experience as a product support analyst, business analyst, functional analyst, data analyst, or related field. • Strong analytical skills. • Experience running or being responsible for Incident Response/management processes. • Excellent communication skills. • Problem-solving and a DO-er skills. • You are familiar with Agile Methodologies, and you know how to write detailed user stories. • Be able to run intermediate SQL queries. • Knowledge of an API tool like Postman and being able to perform basic tests with it.

🏖️ Benefits

• 💸 Get paid in whatever your choice is. We use Deel to make things easier for you! • 🗺 Work remotely: design the life that you want. • ⛱ Enjoy 15 business days of vacation each year from the start date. • 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider. • 🎄16 fully paid Argentinean holidays. • 🕯 Compassionate Leave: 3-5 days each time the need arises. • 🐣 Family leave of 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid. • 🧑‍🏫 Personalized English coach. • 🧘🏻‍♀️Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform. • 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical.