Senior Lead P&T Operations

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

💸 Finance

🛍️ eCommerce

SaaS • Finance • eCommerce

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Own the Customer Collaboration Operating Model • Define and operationalize Coupa’s Customer Collaboration Programs, including: • - Early Adopter Programs (EAP) • - Limited Availability (LA) • - Managed Availability (MA) • Establish clear program definitions, objectives, guardrails, and success criteria for each collaboration model • Ensure consistent application of these programs across product lines, preventing ad-hoc or inconsistent customer exposure • Serve as the executive owner for how customers are selected and onboarded into collaboration programs • Balance customer value, product learning, operational risk, and GTM readiness in all program decisions • Act as a trusted advisor to Product, Engineering, and GTM leaders on when and how to engage customers pre-GA • Work in close concert with Product Management & Engineering, Product Marketing & Customer Marketing, Customer Success & Support • Design and scale mechanisms to capture, synthesize, and operationalize customer feedback from collaboration programs • Define and maintain standard operating principles, templates, runbooks, and tooling for customer collaboration programs • Define and track evidence-based success metrics across adoption and usage, usability and customer experience, operational readiness and supportability, value realization and risk • Provide executive-level insights and recommendations on program progression, readiness to advance to GA, areas requiring remediation or investment

🎯 Requirements

• 10+ years of experience in Product Operations, Customer Programs, Technical Program Management, Platform Operations, or Product Enablement • Proven experience designing and scaling customer collaboration, beta, pilot, or early access programs in a B2B SaaS environment • Strong track record working across Product, Engineering, Product Marketing, and Customer Success • Experience operating at Manager or Senior Manager level in complex, matrixed organizations • Strong operating-model and systems thinking • Ability to lead through influence and structure rather than authority • Comfort navigating ambiguity and driving clarity • Data-driven decision maker with experience defining leading and lagging indicators • Executive-level communication and stakeholder management skills

🏖️ Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.