Senior Technical Writer

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Coupa Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Coupa Software is a leading provider of business spend management solutions. Their platform focuses on optimizing and transforming direct and indirect spend across procurement, finance, supply chain, and IT. Coupa leverages AI and extensive data insights to drive cost efficiencies, manage supplier relationships, and mitigate risks. With products covering areas such as invoicing, payments, expense management, and supply chain collaboration, Coupa serves a wide range of industries including automotive, healthcare, retail, and more. Their comprehensive community and partner ecosystem enable organizations to unlock hidden savings and improve compliance, promoting growth and resilience in a changing economic climate.

📋 Description

• Own the Content: Dive into complex, math-heavy product domains (like supply chain design and optimization) to architect and deliver clear, modular, topic-based content using advanced DITA frameworks. • Thrive in Ambiguity: Navigate unstructured features and chaotic specs; proactively interview engineering SMEs, read source code, and run deep technical workflows to eliminate content gaps before they reach users. • Lead Regional Release Signoff: Serve as the primary quality gatekeeper for release signoff and verification during India business hours, ensuring seamless, non-blocking operational coverage for global release cycles. • Pioneer AI-Powered Workflows: Accelerate content creation and maintenance by responsibly leveraging AI and LLM tools, applying strict verification loops for accuracy, structure, and adherence to editorial standards. • Partner Cross-Functionally: Build trusted relationships with Engineering and Product Management to negotiate priorities, advocate for user friction points, and directly impact ticket reduction and product velocity. • Elevate the Craft: Champion information architecture standards, refine team-wide style guides, and mentor peer writers through constructive content reviews.

🎯 Requirements

• Proven SaaS & Domain Expertise: 7+ years of enterprise SaaS technical writing experience in fast-paced Agile environments, ideally with exposure to complex mathematical, algorithmic, or supply chain/ERP systems. • Superior Communication Skills: Exceptional English fluency with deep mastery of grammar, composition rules, and style guide enforcement to deliver clear, localization-friendly documentation for global audiences and drive seamless asynchronous collaboration across time zones. • Deep Technical Acumen: Ability to comfortably read technical designs, inspect source code, navigate engineering environments, and translate complex logic into intuitive user documentation. • Mastery of DITA & CCMS: Hands-on expertise with topic-based authoring, XML/DITA schemas, content reuse strategies, metadata taxonomies, and Component Content Management Systems (CCMS). • Modern Tooling & AI Fluency: Demonstrated experience using AI/LLM prompting techniques to accelerate content workflows while maintaining rigorous quality and factual validation standards. • Autonomous Release Ownership: Strong judgment and accountability to independently evaluate release readiness, run verification workflows, and execute signoff decisions across global time zones. • Data-Driven Strategy: Experience using search analytics, customer feedback, and support ticket metrics to continuously optimize documentation discoverability and user drop-off points. • Collaborative Leadership: Outstanding stakeholder management and communication skills, with a track record of driving cross-functional alignment and mentoring team members. • Proven Portfolio: A robust portfolio of writing samples showcasing exceptional technical communication, modular topic-based content, clean information architecture, and the ability to explain complex software concepts clearly.

🏖️ Benefits

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. • Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. • Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.