Learning Operations & Certification Manager

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Cprime, Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise • Training

Cprime, Inc. is a full-service consulting firm that specializes in transformative ServiceNow solutions to enhance customer experience, employee experience, and technology excellence. As a strategic enterprise consulting partner, Cprime utilizes its extensive expertise to drive innovation and agility across businesses, providing experience-driven solutions that align with modern technology trends and human innovation. With a focus on enterprise agility, digital transformation, and scaled agility, the company offers integrated capabilities in custom software development, DevOps, and cloud services. Cprime is dedicated to optimizing business technology and enhancing operations through strategic partnerships with core technology platforms. Additionally, Cprime provides comprehensive training and development solutions to bridge skills gaps and foster innovation across organizations.

📋 Description

• Oversee the administration, governance, and operational delivery of certification programs and learning initiatives. • Serve as the primary liaison between internal stakeholders and external certification/accreditation bodies. • Manage relationships with certification providers and ensure effective communication and compliance with program requirements. • Coordinate certification renewals, agreements, contracts, and partnership documentation. • Manage end-to-end certification administration, including learner registrations, eligibility validation, certification tracking, and certificate issuance. • Maintain accurate learner records, certification data, and operational documentation. • Ensure compliance with certification requirements and internal quality standards. • Monitor certification progress and resolve operational issues in a timely manner. • Track curriculum updates, certification framework changes, and learning content releases from certification partners. • Ensure training materials and learning assets remain current and aligned with certification standards. • Collaborate with instructors and delivery teams to ensure readiness for certification programs. • Ensure training materials, assessments, and supporting documentation meet certification standards. • Partner closely with Learning Operations, Delivery, Customer Success, and Business teams to support program execution. • Maintain dashboards and reports covering learner registrations, certifications issued, compliance status, and operational performance. • Identify process improvement opportunities and implement best practices to enhance operational efficiency.

🎯 Requirements

• Bachelor's degree in Business Administration, Education, Human Resources, Learning & Development, or a related field. • 5–7 years of experience in Learning Operations, Training Operations, Certification Administration, Program Management, or related functions. • Experience managing operational workflows, documentation, compliance, and stakeholder coordination. • Strong organizational skills with exceptional attention to detail. • Excellent verbal and written communication skills. • Ability to manage multiple priorities and work independently in a fast-paced environment. • Proficiency with Microsoft Office Suite and reporting tools. • Experience working with certification bodies, accreditation organizations, or professional certification programs. • Experience with Learning Management Systems (LMS) and learning technologies. • Exposure to global learning operations and international stakeholder management. • Experience in professional training, consulting, education, EdTech, or corporate learning environments. • Knowledge of certification frameworks and accreditation processes.

🏖️ Benefits

• Equal Employment Opportunity Statement • Commitment to diversity and inclusion in the workplace