Team Leader – Payment Operations

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Checking, verification and authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures. • Contact customers (internal/external) to seek clarification and sort out the issues efficiently and satisfactorily to provide error free service. • Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently. • Maintain and update documents and correspondence record systematically to ensure efficient retrieval. • Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards. • Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable. • Attend all inquiries/complaints (internal/external) promptly. • Ensure all the clearing and collections account are balanced at the end of day.

🎯 Requirements

• Excellent communication skills. • Strong interpersonal skills. • 5 years experience in back office operation with financial industry. • Good verbal/written communication and computer operating skills. • Good knowledge of general banking rules and regulations.