Client Success Manager – CORE

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🕒 April 1

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Act as the primary point of contact, ensuring clear, consistent, and professional communication with clients • Build and maintain strong, long-term client relationships based on trust and value • Assess client needs and make strategic recommendations aligned with their business goals • Lead client discussions, manage expectations, and confidently guide decision-making • Resolve client issues efficiently, exercising sound judgment in high-impact situations • Monitor client satisfaction, gather insights, and proactively identify opportunities for improvement • Collaborate with internal teams to deliver solutions that enhance the overall client experience • Support client retention and growth through consultative engagement and service excellence.

🎯 Requirements

• - Bachelor’s degree in Business Administration or a related field, or equivalent experience • - At least 3 years of experience in client success, account management, or client-facing roles • - Experience in the staffing or recruiting industry is a strong advantage • - Proven ability to manage client relationships, retention, and upsell opportunities • - Excellent verbal and written communication skills • - Strong interpersonal skills with the ability to influence, negotiate, and build rapport • - Demonstrated problem-solving and decision-making capabilities • - Highly organized, proactive, and able to work independently • **Minimum Technical and Work Environment Requirements:** • - **Internet Connection:** • - Primary internet connection with a minimum speed of **15 Mbps**. • - Backup internet connection with at least **10 Mbps**. • - Backup connection must be capable of supporting work during a power outage. • - **Primary Device:** • - Desktop or laptop equipped with at least: • - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. • - A minimum of **8 GB RAM**. • - **Backup Device:** • - Must meet or exceed the performance of an **Intel Core i3** processor. • - Must be functional during power interruptions. • - A functioning **webcam**. • - A **noise-canceling USB headset**. • - A **quiet, dedicated home office space**. • - **Peripherals and Workspace:** A **smartphone** for communication and verification purposes.

🏖️ Benefits

• **Join Our Dynamic Team:** Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • **Embrace the Opportunities: **Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • **Limitless Career Growth:** Unlock a world of possibilities and resources to propel your career forward. • **Fast-Paced Thrills: **Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • **Flexibility, Your Way:** Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • **Work-Life Balance at Its Best: **Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.