Collections and AR Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Accounts Receivable

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 116 days.
• No salary listed.

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CrewBloom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

📋 Description

• Own a portfolio of aging commercial accounts from investigation through verified resolution • Work daily queues of calls, emails, voicemails and payment reminders • Investigate nonpayment using invoice histories, payment records, account notes and prior communications • Research alternate Accounts Payable contacts, billing departments and decision-makers • Secure payment commitments, follow up on missed promises and negotiate within approval limits • Handle difficult accounts, disputed invoices and conflicting records • Prepare documentation for third-party collection referrals • Maintain accurate Salesforce notes on commitments, contacts, deadlines and next steps • Answer Finance and collections calls in English or Spanish • Explain balances, invoices, billing questions and payment options • Verify recipients and account details before sharing financial information • Return voicemails and emails and document conversations • Own disputes, payment issues, suspensions and cancellations through verified resolution • Collaborate with Sales, Customer Service, Customer Success and Finance to remove payment barriers • Escalate issues with recommended next steps and retain ownership until resolution or formal transfer • Prepare, verify and send invoices with accurate customer data and payment terms • Apply payments, research unapplied payments and invoice discrepancies, and assist with approved adjustments • Set up and maintain payment plans • Review daily AR, aging, payment-plan and suspended-account reports, flag exceptions and document follow-up

🎯 Requirements

• Proven commercial (B2B) collections experience, including account investigations, alternate-contact research, payment follow-up and dispute resolution • Experience collecting from US businesses is a strong plus • Professional spoken and written English and Spanish, assessed live • Hands-on experience with invoices, payments, balances, billing disputes and confidential customer financial information • Strong active listening, customer service and tactful negotiation skills • Resourcefulness and persistence in identifying root causes and next steps • Ability to manage competing deadlines, document accurately and follow instructions without repeated reminders • Ownership through verified resolution and good judgment about when to escalate • Availability during US business hours • Reliable phone and internet connection • Quiet, professional space for live calls • Client-specific systems and processes will be trained • Salesforce, Sage Intacct or Stripe experience is nice to have • Subscription or service-based invoicing experience is nice to have • Payment plans and AR reconciliation experience is nice to have • Third-party collections referrals experience is nice to have

🏖️ Benefits

• Fun, inclusive, innovative culture that values unique contributions and supports professional growth • Daily opportunities to learn, innovate, and excel • Career growth opportunities and resources • High-energy, engaging work atmosphere • Work from home or any location of your choice • Work-life balance without stressful commutes

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