Virtual Assistant – Healthcare

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October 31

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• System and Workflow Oversight: Develop a thorough understanding of systems and platforms to provide exceptional service. Monitor workflows to ensure automated processes are triggered and synced correctly. • Appointment Management: Book, track, and manage member appointments with clinical partners, ensuring a seamless experience. Address and resolve member issues promptly. • Member Engagement: Monitor and enhance the member experience, ensuring they feel supported throughout their health journey. • Database Updates: Maintain accurate and up-to-date records of member progress and status across baseline services. • Real-Time Issue Resolution: Ensure at-home and in-lab appointments are completed without issues, providing real-time support when needed. • Chat Support: Serve as the first point of contact for member inquiries, responding promptly or delegating to the appropriate stakeholder as necessary. • Clinical Partner Coordination: Assist in managing relationships with clinical vendors and updating SOPs to enhance the member experience. • Audit laboratory bills (e.g., Getlabs, Labcorp) to ensure accuracy against internal data. • Collaborative Support: Collaborate with the Operations and Clinical teams to address and resolve issues on time. Proactively support members with administrative, operational, and baseline health concerns. • Experience Improvement: Track and analyze member experience metrics to identify opportunities for improvement and measure the impact of interventions.

🎯 Requirements

• Proficient in spoken and written English. • Ability to triage and respond to member concerns with empathy and professionalism. • Experience with chat platforms and AI tools (e.g., ChatGPT). • Proficiency in productivity tools like Notion, Airtable, and Slack. • Strong critical thinking skills, with the ability to take initiative and solve problems independently. • Excellent communication and collaboration skills to work effectively with cross-functional teams in different time zones. • At least 1 year of professional experience in a relevant role. • Comfortable working independently in a remote environment with minimal supervision. • Ability to work 8-hour shifts in either EST or PST time zones with a 1-hour lunch break. • **Minimum Technical and Work Environment Requirements:** • **Internet Connection:** • Primary internet connection with a minimum speed of **15 Mbps**. • Backup internet connection with at least **10 Mbps**. • Backup connection must be capable of supporting work during a power outage. • **Primary Device:** • Desktop or laptop equipped with at least: • **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor. • A minimum of **8 GB RAM**. • **Backup Device:** • Must meet or exceed the performance of an **Intel Core i3** processor. • Must be functional during power interruptions. • **Peripherals and Workspace:** • A functioning **webcam**. • A **noise-canceling USB headset**. • A **quiet, dedicated home office space**. • A **smartphone** for communication and verification purposes.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.