Global Intake & Executive Administrative Assistant

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Crisp Professional Development

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1990

📚 Education

👥 HR Tech

Education • HR Tech • Coaching

Crisp Professional Development is an organization focused on enhancing professional skills through various training courses. They offer a wide range of programs including leadership, management, communication, and HR courses designed for individuals and teams. As an accredited center for the Institute of Leadership and Management (ILM), Crisp is committed to delivering bespoke development opportunities that cater to the unique needs of their clients, ultimately aiming to make a positive difference in their professional lives.

📋 Description

• Executive Support: Manage calendars, email inboxes, scheduling, task prioritization, and administrative follow-up for Jon Hawk to improve his efficiency, organization, and day-to-day productivity. • Client Intake: Answer, screen, and route approximately 10–20 incoming calls per day, conduct initial client intake, and provide a professional first impression to clients. • Clio Management: Assist with data entry, case management, document template creation, and workflow automation in Clio to help facilitate the firm's transition to the platform. • Office Organization: Maintain organized filing systems, document management, and task tracking to streamline operations. • Team Collaboration: Provide overflow support for assigned projects in marketing and operations as needed.

🎯 Requirements

• Legal Experience: 2–3+ years supporting attorneys in a U.S.-based law firm, particularly in personal injury. • Technical Proficiency: Strong knowledge of Clio, Microsoft Office 365, CRM systems, and document automation workflows. • Communication Skills: Native or near-native English with excellent phone presence and written communication. • Organizational Skills: High attention to detail, excellent organizational skills, and the ability to manage competing priorities while balancing multiple responsibilities. • Independent Work: Self-motivated with the ability to anticipate needs, exercise sound judgment, and operate autonomously. • Remote Work Readiness: Comfortable working remotely while maintaining consistent availability, responsiveness, and effective collaboration during the firm's preferred 10:00 AM–6:00 PM Eastern working hours.

🏖️ Benefits

• Growth and Autonomy: Directly contribute to the firm’s success by supporting leadership and managing key processes. • Operational Impact: Play a key role in supporting firm leadership, improving daily operations, and helping streamline workflows during the firm's transition to Clio. • Collaborative Environment: Join a growing personal injury firm where your contributions will directly influence operational efficiency and future growth. • Impactful Work: Engage in meaningful interactions that shape client experiences and provide critical support to the team.