Italian Speaking Customer Support Representative

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Provide premium technical support to Italian-speaking users • Deliver assistance via telephone, email, and live text chat in Italian • Help users troubleshoot sophisticated hardware functionalities and operating systems • Represent the international technology brand while maintaining professional standards and attention to detail • Maintain current product knowledge on software updates and device rollouts • Accurately document every customer interaction in the company CRM system • Support efficient case management • Collaborate with internal teams during corporate training and support operations

🎯 Requirements

• Fluent Italian, C1/C2 level • Intermediate English, minimum B2 level • Currently residing in Greece or fully prepared to relocate before the official start date • EU passport or valid legal permit to work in Greece • Comfort using modern digital tools • Genuine enthusiasm for consumer technology • Outstanding active listening skills • Proactive, solution-oriented attitude • Previous technical support experience is a bonus but not mandatory

🏖️ Benefits

• End-to-end relocation assistance • Company-paid flight to Greece • Two weeks of premium hotel accommodations • Personalized assistance with Greek bureaucracy, including securing AFM and AMKA • Complete high-performance technical work gear shipped to the employee • 100% remote work from any location within Greece • Competitive base salary paid 14 times per year, incorporating Greek Christmas, Easter, and summer bonus structures • Comprehensive private medical and life insurance from the first contract day • Clear internal promotion pathways into Quality Assurance, Corporate Training, or Team Management • Corporate training