Remote Support Specialist, Customer Service

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🔥 27 minutes ago

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Cross Border Talents

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Cross Border Talents is a specialist, remote-first recruitment consultancy that connects talent with employers worldwide. Operating in over 102 countries, CBT provides permanent hires and talent-leasing recruitment solutions focused on Engineering, ICT, and multilingual/customer-experience roles. The company runs a talent pool and recruitment platform to support global hiring and relocation, emphasizing technology-enabled processes, privacy, and remote work.

📋 Description

• Assist customers via phone, email, and chat • Troubleshoot technical issues and respond to inquiries professionally • Ensure a positive customer experience • Document and track cases in internal systems • Contribute to a motivated, collaborative team

🎯 Requirements

• Fluent German (C2) • English (B2+) • Customer-oriented with strong communication skills • Technical affinity and basic computer skills • Resident in Portugal • EU citizen or holder of a valid Portuguese residence permit

🏖️ Benefits

• Performance/complexity bonus: €180 per year (paid over 12 months) • Meal allowance: €7.23 per working day (~€159/month based on 22 working days) • Transport allowance: €20 per month • Night work (22:00–07:00): +25% on the base hourly wage • Sundays & public holidays: +50% on the base wage or equivalent compensatory time off • Private health insurance from day one (fully covered from the 6th month) • Paid onboarding • Ongoing support from certified trainers • Opportunity to become a team leader within the international team • Two days off per week