Senior Site Reliability Engineer

January 17

Customer.io

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Email, push notifications, text messages, in-app messages, webhooks: automated and powered by your data.

marketing • analytics • customer retention • user retention • email marketing

51 - 200

💰 Series A on 2022-03

Description

Design, build, and maintain core infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages Plan the growth of Customer.io ’s infrastructure Automate the deployment process to make it as boring as possible Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents Ensure we have adequate observability of our infrastructure and applications. Debug production issues across services and levels of the stack. Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together

Requirements

• Preferably 7+ years of experience as a site reliability engineer and/or software engineer • A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way • Ability to work independently in your timezone and make progress on tasks and projects without needing frequent guidance • Ability to work with all Engineering teams and lead technical discussions and solve problems • Inclination to proactively find problems and solve them • Ability to coach junior SREs and elevate them. • Ability to take on long-term projects and see them through completion • Experience in managing and working with RDB systems (MySQL) • A solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructure • Proven experience building cloud infrastructure via code using Terraform and automating operational toil • Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices. • A security-first mindset • A self-starter who values synchronous and asynchronous work • Go experience is a nice to have, but most of our engineers have succeeded while picking it up on the job • Experience working with Google Cloud Platform is nice to have • Based in APAC time zones • We understand that you might not have all the skills we've listed, and that's okay. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge • 16 weeks paid parental leave (including adoption and foster care) • 100% paid insurance premiums for you and your dependents • 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment) • $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs • $300/month co-working space rental reimbursement • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc. • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! • One month sabbatical after five years at Customer.io • We also have opportunities to meet in person with your peers throughout the year