Client Executive

🕒 December 22, 2025

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Cytora

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Series B on 2019-04

Cytora is the configurable platform that enables commercial insurers to create digital workflows by digitising, evaluating and routing risks.

📋 Description

• Manage a book of strategic carrier/broker accounts and be the primary post-sale point of contact. • Understand each customer's underwriting and claims workflows and identify where Cytora fits; drive adoption by showing how Cytora becomes part of that day-to-day process. • Track adoption and total contract utilization against targets; flag gaps and execute on actions to drive utilization. • Broaden the support network within each client by identifying and developing new relationships from senior stakeholders to project teams across underwriting, operations and IT. • Run QBRs / executive business reviews to ensure strategic alignment with each client, prove value delivered and align on mid-term partnership expansion plans. Identify competitive/attrition risks early and drive recovery plans; document discovery that informs renewal and expansion strategy. • Create references and stories (case studies, joint talks) as wins land; partner with Marketing to amplify outcomes. • Multithread senior relationships (CUO, CIO, UW Ops, IT) and run focused platform walk‑throughs; explain LLMs, data flows, and APIs in plain language tied to underwriting/ops value. • Travel as needed for onsite workshops, enablement, QBRs, and executive sessions.

🎯 Requirements

• Proven Experience in Account Management / Customer Success in commercial insurance with insurance/Insurtech experience. • Strong relationship management skills - you can build trusted senior relationships (underwriting, operations, IT) and you're comfortable leading QBRs / exec readouts. • Workflow-minded: you can sit with a customer, understand how submissions/intake/triage works today, and show where Cytora fits so it becomes part of the daily process. • Product & AI fluent: able to deliver targeted demos and communicate clearly about LLMs, data flows, and APIs—always connecting tech to underwriting/ops value. • Cross‑functional orchestrator: partners smoothly with Sales, Delivery, Support, Security, and Legal on escalations and expansions. • Bachelor’s degree or equivalent experience.

🏖️ Benefits

• Competitive salary + OTE. • Flexible working and remote options. • Professional development budget & conference access. • Annual company retreats. • A mission-driven culture that puts people first.