Customer Success Manager - ISAC Engagement (REMOTE)

May 9

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Cyware

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Defend against threats with cyber fusion solutions for threat intelligence, threat response and security orchestration.

Cyber Security • Information Security • Cyber Awareness • cyber law • ransomware

201 - 500

💰 $30M Series B on 2021-03

Description

• The Customer Success Manager for ISAC Engagement at Cyware plays a crucial role in the technical aspects of the processes for implementing customer success within the ISAC community. This role is instrumental in customer onboarding, training, support, and technical enablement, which are vital for our company's success. • Partner closely with Cyware’s ISAC customers towards achieving their community vision and goals through the use of Cyware’s breakthrough technology innovations for threat information sharing and collective defense. • Actively engage with ISAC customers and community to understand their needs and relay the feedback to product, engineering, and customer success teams. Work closely with the product, engineering and customer success teams to track feature development, delivery, and end-user utilization. • Facilitate customer onboarding and training for ISACs and their members • Drive crucial CTI projects within ISACs' ecosystems which are beyond Threat Intel sharing. • Showcase the value of our solutions and services to ISACs. • Participate in industry events and conferences to increase visibility and network with key stakeholders within ISACs. • Regularly participate in cross-functional projects and assist ISAC community in Cyware product-related questions. • Able to manage multiple projects with minimal supervision. • Serve as a technical point of contact for the Customer Success team and the ISAC community. • Communicate effectively, both verbally and written, with management, team members, and other departments • Become an expert in onboarding and training customers and the ISAC member community. • Actively create and participate in curriculum planning sessions for new product training • Recommend and implement solutions when project issues arise

Requirements

• US Citizenship is a requirement of this position in accordance with 8 U.S.C 1324b(a)(2)(C) • Experience as a Customer Success Manager or a similar customer-facing role. • Demonstrated history of working with the ISAC community. • Prior experience in cybersecurity is required. • Prior experience in Security Operations, Incident Response, Threat Hunting and Threat Intelligence is strongly preferred. • Expertise in tools like Salesforce, Asana, Zendesk, and JIRA required. • Technical and troubleshooting skills in at least one software application or technology. • A proven track record of Technical Account Management or other relevant experience. • Experience in managing multiple stakeholders and projects. • Critical thinker with problem-solving skills. • Team player. • Good time-management and organizational skills. • Strong interpersonal and communication skills. • Experience in using software MS Suite, Google Suite, and other CSM tools. • Experience with security applications and security defense infrastructure.

Benefits

• We value balance. We are committed to providing an environment in which you can balance great work with a great life. You’ll have a competitive PTO structure and holidays covered. • We’re not just employees. We’re people. We offer 401(k) match, insurance coverage (health, vision, and dental), and reimbursements for your home office. • We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs. • We offer competitive compensation packages. We deeply value the talent our team brings to the table and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here. • And so much more…