Field Service Engineer – Digital Technologies

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🔬 Science

🤝 B2B

Biotechnology • Science • B2B

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Perform service, repair and/or installation of products and IT solutions at customer sites • Diagnose system failures and determine the most cost‑effective solution • Escalate complex issues to higher‑level technical support • Respond to customer support calls within an assigned territory • Install, maintain and repair digital pathology devices • Handle service administration and customer communications; act as a competent point of contact for customers • Collaborate with and support sales on all technical matters • Participate in trade fairs and exhibitions • Achieve revenue and KPI targets • Contribute to team objectives • Timely escalate issues and maintain customer relationships • Provide feedback to manufacturers to help improve product reliability • Submit service reports and travel expense claims promptly

🎯 Requirements

• Completed technical training, preferably in electrical engineering, mechatronics or medical technology • Initial experience in a service role • Experience in field service or a related area, preferably with medical devices • Knowledge of and practical experience with standard software (MS Office, SAP) • Knowledge of IT networking, electronics and precision mechanics • Experience with network configuration and setup • Experience with Windows Server, Linux, virtual machines and SQL • Knowledge of integration solutions for digital pathology and software installations is an advantage • Proven ability to independently acquire technical knowledge • Ability to safely lift and carry up to 25 kg • Class B driving license • Ability to quickly analyze complex systems • Flexibility and willingness to travel frequently • Confident and professional customer-facing manner • Very good German language skills, spoken and written • Very good English language skills, spoken and written

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities