Onboarding & Customer Support Manager – Paid & Social Media Marketing Experience

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DatAds

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

📣 Marketing

💼 Consulting

☁️ SaaS

Marketing • Consulting • SaaS

DatAds is a SaaS platform that helps marketing and creative teams and agencies instantly understand which ad creatives drive performance by breaking down creatives by concept, angle, creator, format and key metrics. It unifies ad platforms, attribution tools, and even ChatGPT prompts into a single dashboard to surface visual ad insights, speed creative reporting, and provide actionable recommendations for creative testing and optimization.

📋 Description

• Support and develop eCommerce and agency clients • Analyze existing setups, identify optimization opportunities, and integrate DatAds more effectively into daily processes • Conduct regular client calls • Provide client support via Slack • Advise clients on strategic questions related to creatives and campaigns • Identify growth opportunities with existing clients • Proactively reach out to inactive or past leads through the CRM • Create copy, emails, and brief updates for customer retention, success communication, and to support sales activities • Work closely with founders Max and Daniel • Contribute ideas and continuously improve internal processes

🎯 Requirements

• Minimum 2 years of experience in performance advertising • Experience with Meta, Google, LinkedIn, or TikTok • Experience in both hands-on campaign management and strategic campaign development • Ideally, experience working in an agency or as a freelancer • Hands-on mentality and pragmatic problem-solving • Growth mindset and self-motivation • Confident, personable communication style, both written and during video calls • Fluent German, spoken and written • Good English, spoken and written

🏖️ Benefits

• Professional growth: hands-on involvement in exciting projects and significant ownership • Rapid learning curve • Dynamic start-up atmosphere with fast communication and decision-making and flat hierarchies • Talented and motivated founding team • Shared celebrations of successes • Flexible working arrangements • Customizable working hours • Option to work remotely • 25 days of vacation • Access to a marketing network and learning from experts • Opportunity to build a professional network with top industry talent