Account Manager

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DataEQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

DataEQ is a pioneering data as a service company, specializing in structuring social data through the integration of artificial intelligence and human oversight. This approach enables DataEQ to provide powerful insights into customer experience, customer service, governance, risk, and reputation management. The company offers solutions geared towards optimizing customer journeys, improving service response times, and protecting organizational reputation by identifying critical social media conversations in real time. Trusted by leading global organizations, DataEQ's technology underpins a comprehensive strategy aligning market conduct, risk management, and ESG frameworks.

📋 Description

• Own the day-to-day relationship for a portfolio of clients across financial services, telecoms, and retail • Drive timely renewals and complete relevant RFPs and RFQs • Build networks of contacts within client organisations, including users and budget holders • Identify business problems that DataEQ’s data can solve and position solutions accordingly • Drive broad adoption and use of DataEQ data across client teams • Develop client portfolio growth strategies • Identify and pursue upsell and cross-sell opportunities • Set and track client forecasts and upsell plans • Act as the first point of contact for client queries and resolve them promptly • Ensure smooth running of Analyse, Engage, and Publish accounts • Help clients extract value through dashboard builds, insight walkthroughs, and platform training • Brief the analytics team on reporting requirements and ensure reports reflect client briefs • Quality-check outputs and manage client change requests • Manage client expectations, identify and communicate risks, and escalate issues • Draw up proposals and cost estimates • Maintain accurate account documentation, pipeline records, and forecasts • Support Finance in resolving overdue client payments

🎯 Requirements

• A tertiary qualification • 3+ years of experience in a client-facing or account management role, preferably in tech, SaaS, consulting, research, or data-driven services • Strong relationship-building and communication skills, in writing and in person • Experience managing multiple clients or projects simultaneously • Excellent attention to detail • Analytical problem solving and confidence working with quantitative and qualitative data • Proficiency in MS Word, PowerPoint, and Excel • Comfort learning and navigating new web-based software applications • Target-driven, determined, and energetic • Ability to work flexibly in a fast-paced, performance-orientated environment • Collaborative approach and ability to build strong internal and external relationships • Curious, always-learning personality • Able to travel locally

🏖️ Benefits

• Remote-first work culture with flexibility and autonomy • Generous bonus structure • Generous annual leave • Birthday lie-in • Long-term service compensation after 5 years and 10 years • Pension and group life insurance (compulsory) • Optional medical aid • Work-from-home set-up contribution towards WFH expenses • Access to co-working spaces in Johannesburg and Cape Town • Regular team updates • Fun social events and opportunities to connect informally • Opportunities to co-work with team members and connect face-to-face