Deliberate GmbH
11 - 50 employees
Founded 2010
âď¸ SaaS
đĄ Telecommunications
đ¤ B2B
SaaS ⢠Telecommunications ⢠B2B
Deliberate GmbH is a Germany-based provider of cloud contact center solutions and professional services specializing in Genesys Cloud CX. The company offers consulting, systems integration, managed services, and a portfolio of proprietary applications (e. g. , integrations with Microsoft Teams, IVR, bots/AI) to help mid-market and enterprise clients migrate and optimize customer service operations in the cloud. Deliberate focuses on omnichannel customer engagement, scalability, and operational reporting to improve customer and employee experience.
Cloud Contact Center Systems Specialist
Job not on LinkedIn
đ March 18
đŁď¸đŠđŞ German Required
đ Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Deliberate GmbH
11 - 50 employees
Founded 2010
âď¸ SaaS
đĄ Telecommunications
đ¤ B2B
SaaS ⢠Telecommunications ⢠B2B
Deliberate GmbH is a Germany-based provider of cloud contact center solutions and professional services specializing in Genesys Cloud CX. The company offers consulting, systems integration, managed services, and a portfolio of proprietary applications (e. g. , integrations with Microsoft Teams, IVR, bots/AI) to help mid-market and enterprise clients migrate and optimize customer service operations in the cloud. Deliberate focuses on omnichannel customer engagement, scalability, and operational reporting to improve customer and employee experience.
đ Description
⢠Active participation in consulting projects ⢠Integration into customers' system landscapes ⢠Operation and support of the systems ⢠Continuous improvement and development of customer systems
đŻ Requirements
⢠Completed technical training (or equivalent qualification) ⢠Strong IT affinity ⢠Ideally, professional experience with contact center infrastructures (Genesys or similar) ⢠Knowledge of SIP, IVR, chatbots, and automation ⢠Strong willingness to learn ⢠Good teamwork and communication skills ⢠Strong customer-service orientation
đď¸ Benefits
⢠Flat hierarchies and short decision-making paths ⢠Active involvement in challenging projects ⢠Regular team events ⢠Supportive, family-oriented culture
Apply NowSimilar Jobs
đ March 17
Systemspezialist fĂźr Cloud Contact Center bei Deliberate. Beratung, Integration und Support im Umfeld von Genesys Cloud
đŁď¸đŠđŞ German Required
đ February 27
Strategic Sales Lead in Contact Center Services responsible for acquiring new clients and developing existing accounts. Positioning tailored solutions for businesses across Europe with remote work options.
đŁď¸đŠđŞ German Required
đ February 20
Kundenbetreuer / Call Center Agent in der Energiebranche mit flexiblen Arbeitszeiten und einem unbefristeten Arbeitsvertrag ab dem ersten Tag. Langfristige Perspektive in einem internationalen Team.
đŠđŞ Germany â Remote
đľ âŹ2.5k - âŹ2.8k / month
â° Full Time
đĄ Mid-level
đ Senior
đ Call Center Representative
đŁď¸đŠđŞ German Required
đ February 18
Call Center Agent providing customer support via phone and email in home office. Working flexible hours with a focus on customer inquiries and support.
đŁď¸đŠđŞ German Required
đ January 12
Call Center Agent advising customers on income protection and credit insurance at smava. Providing telephone consultations without cold calling, ensuring high customer satisfaction.
đŁď¸đŠđŞ German Required
