infinit.cx
51 - 200 employees
Founded 1982
🤝 B2B
🤖 Artificial Intelligence
🏢 Enterprise
B2B • Artificial Intelligence • Enterprise
infinit. cx is a customer experience (CX) consulting and service company that helps organizations analyze, design, implement, and support end-to-end customer service and CX programs. They provide advisory services (Futurelab), CX strategy and operating model design, implementation of contact-center and AI-augmented solutions (including agentic AI and GenAI assessments), training through their i-CEM institute, and run events and conferences to share best practices. infinit. cx partners with vendors like Genesys, Sprinklr, Parloa, and Cognigy to deliver technology-enabled CX solutions.
Systems Specialist – Cloud Contact Center – m/f/d
Job not on LinkedIn
🕒 March 17
🗣️🇩🇪 German Required
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infinit.cx
51 - 200 employees
Founded 1982
🤝 B2B
🤖 Artificial Intelligence
🏢 Enterprise
B2B • Artificial Intelligence • Enterprise
infinit. cx is a customer experience (CX) consulting and service company that helps organizations analyze, design, implement, and support end-to-end customer service and CX programs. They provide advisory services (Futurelab), CX strategy and operating model design, implementation of contact-center and AI-augmented solutions (including agentic AI and GenAI assessments), training through their i-CEM institute, and run events and conferences to share best practices. infinit. cx partners with vendors like Genesys, Sprinklr, Parloa, and Cognigy to deliver technology-enabled CX solutions.
📋 Description
• Active involvement in consulting projects and clients' operational environments • Design and integration of the Cloud Contact Center platform based on Genesys Cloud • Implementation of integrations into customers' system landscapes • Service and support of the systems • Continuous enhancement of customer systems
🎯 Requirements
• Completed technical training or equivalent qualification • Strong IT affinity • Professional experience with call center infrastructures, ideally Genesys or similar • Knowledge of SIP, IVR, chatbots and automation • Willingness to learn new applications and technologies quickly • Good teamwork and communication skills • Strong service orientation
🏖️ Benefits
• Flat hierarchy and short decision-making paths • Family-like culture • Regular team events • Opportunities for professional development
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