Call Center Agent – Energy Customer Service

🕒 February 20

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regiocom SE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

⚡ Energy

🤝 B2B

🏢 Enterprise

Energy • B2B • Enterprise

regiocom SE is a German business-to-business provider of IT, software and customer-care services focused on the energy sector. The company offers BPO processes for grid operators and energy suppliers, market transparency and regulatory services (e. g. , MaStR, IDA feed-in billing), cloud and IT services, service-center operations, and bespoke software development for energy document standards. regiocom positions itself as an experienced, enterprise-focused partner for utilities and other organizations needing integrated IT, regulatory and customer service solutions.

📋 Description

• Customer advice and customer service come first — not only over the phone; you’ll also get variety through written correspondence, all inbound! • Handling customer requests related to payment rate changes, annual consumption billing, meter reading notifications, master data updates and tariff inquiries • Recording and updating customer data (including master data, billing-relevant data, etc.)

🎯 Requirements

• Communicative and proficient in German at C1 level. • Independent and conscientious working style. • Empathetic and solution-oriented when addressing customer concerns. • Enjoy advising customers and take pleasure in optimizing customer satisfaction. • Reside in Salzwedel or the surrounding area.

🏖️ Benefits

• Secure, future-proof position with a permanent contract from day one! • Fixed salary €2,460.00 for full-time employment + attendance bonus of €0.50 per hour • Additional commission and LOV — your effort pays off! • Time off matters to us — vacation scales up to 30 days; starting at 24 days • Job ticket (subsidy for the Deutschlandticket) and company bike leasing • Fully paid intensive basic training full-time, followed by supervised onboarding with close professional support on site after the basic training • Part-time possible from 30 hours/week • Flexible working hours Mon–Fri 08:00–19:00 and one Saturday per month, with a maximum of 40 hours/week and guaranteed four-week advance planning through a rotating shift schedule including the opportunity for input • Employee discounts, events and a professional health management program