Service Desk Agent

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Deutsche Telekom IT Solutions HU

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

📡 Telecommunications

☁️ SaaS

🔒 Cybersecurity

Telecommunications • SaaS • Cybersecurity

Deutsche Telekom IT Solutions HU is a company dedicated to advancing digital transformation by providing innovative IT solutions and services. With a focus on cloud services, IT security, digital enablers, and network management, the company aims to elevate the IT infrastructure and services of its partners to a higher level. Deutsche Telekom IT Solutions HU is committed to corporate responsibility, maintaining an ethical code, and supporting its employees through a strong organizational structure and development opportunities. The company actively engages in training and collaboration, employing a diverse international team to tackle the challenges of modern IT environments.

📋 Description

• Logging and managing incidents reported by users through various channels (primarily by phone). • Diagnosing, troubleshooting and resolving technical issues using the knowledge base. • Providing first-level support to end users by guiding them through problem resolution or escalating issues when necessary. • Tracking and updating the status of service requests and incidents in the ticketing system. • Using and contributing to the knowledge base for problem resolution and documentation. • Escalating complex issues to higher-level support or specialized teams when required. • Assisting with user account management, including password resets and access permissions. • Collaborating with business partners and other solution/support groups.

🎯 Requirements

• Willingness to work in shifts – 24/7 coverage (including weekend and night shifts). • Excellent German language skills, both spoken and written. • No specific IT background required. • Candidate must be open and willing to learn. • Patient and helpful.

🏖️ Benefits

• Previous experience in IT services