We deliver full-stack robot dexterity solutions for logistics, warehousing, and supply chain operations. Our robots pick, move, pack, and collaborate with human-like skill in existing infrastructure to solve the toughest problems in material handling.

Dexterity, Inc.

Technical Writer

• Responsible for creating, storing, organizing, and disbursal of product documentation
• Administer data management processes
• Verify document completeness and format requirements
• Create product line documentation
• Ensure documents are tracked for revision history and control
• Work closely with various teams to incorporate product specifications
• Create and maintain standard operations documents
• Daily tasks include working alongside engineering and operations teams, logging work using Jira, compiling notes and documentation using Confluence, observing assembly process and creating assembly instructions, generating diagrams and visual aids using SolidWorks Composer, collecting and codifying maintenance procedures, reviewing support cases to create lists of common issues and resolutions, assisting other technical writers, extracting tribal knowledge from subject matter experts, utilizing CMS to structure and organize documentation, managing documentation control steps, assisting in creating technical training programs

Sales

• Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward.
• Arrange and present introductory calls to qualify opportunities and share the background of Dexterity with prospects.
• Conduct individual account research to collect more info and understand them better.
• Connect, promote, and market Dexterity through consistent engagement with top prospective accounts.
• Provide thorough information to the Sales team to enable the most qualified and productive opportunity handoff.
• Research and evaluate additional leads/contacts through web research and outreach.
• Maintain all activity, account, contact, and opportunity information accurately in Salesforce/HubSpot.


Business Development Representative

• Lead generation in assigned accounts
• Develop account plans for territory
• Lead sales pursuit strategy to close and expand existing customers
• Evaluate customer requirements
• Develop and implement sales strategies
• Ensure profitable growth
• Add value and improve performance
• Ensure optimum levels of customer satisfaction
• Work with breakthrough technology and robotics
• Contribute to the transformation of supply chains
• Full-stack robotics systems
• Software-driven and hardware-agnostic
• Customer-obsessed decision-making
• Fast-growing company backed by world-class investors
• Join a diverse and passionate team

Strategic Sales Executive - Large Account Sales

• As a Senior Director of Sales, you will be responsible for lead generation in assigned accounts; develop account plans for territory; lead defined sales pursuit strategy to close and widen the expansion of existing customers. Evaluate customer requirements and develop and implement sales strategies designed to satisfy those requirements while ensuring profitable growth, adding value, improving performance, and ensuring optimum levels of customer satisfaction.
• At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work. We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?
• Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We’re a diverse and multidisciplinary team with a culture built on passion, trust, and dedication. Come join Dexterity and help make intelligent robots a reality!
• Day to Day Activities
	- Define and create strategy for customers across Retail, Fast Moving Consumer Goods and Distribution sectors
	- Achieve annual sales goals
	- Self-starter to achieve their goals
	- Monitor the market and competitor products and activities
	- Provide detailed sales forecasting
	- Review customer activity, anticipate customer needs and improve customer satisfaction

Senior Sales Director

Support Engineer

• Primary responder for support escalations of robot systems deployed in production.
• Troubleshoot robotic application software and provide a timely response and resolution.
• Commission software and provide hypercare at customer sites for deployment of new products.
• Writing of Standard Operating Procedures for product processes and providing continuous improvement.
• Working within a warehouse/logistics environment providing support services to a fleet of robots.
• Must take responsibility for satisfying operational metrics for robot picked production volumes at customer sites.
• Initial assist with deployment and provisioning of robotic systems and operate Dexterity robotic systems on-site.
• Test robotic systems in a production setting and document bugs.
• Utilize support and escalation playbooks to resolve operational issues within the Dexterity SLA window.
• Manually intervene and assist robots in the event of unforeseen events / errors.
• Document known issues and resolution best practices in Support knowledge-base/SOPs.
• Provide remote support on software-related issues.
• Travel to customer locations to provide onsite support with SW commissioning and bug reporting to the Product team.

Product Operations Software Support Engineer

Operations

• Assist the installation and deployment of various robotic systems around the United States
• Mentor and train other Dexterity Field Operation Technicians and Customer Operators/Technicians
• Help drive continuous improvement in deployment processes
• When not installing robotic systems, duties include servicing Dexterity’s robotic systems in the field, and reviewing, updating and writing Standard Operating Procedures (SOP) that relate to the deployment process and/or the operation of the system in general
• Day-to-day activities include promoting safe and efficient work environment, attention to detail, installing various Dexterity systems across the United States, mechanical installation, field wiring installation, reading both mechanical and electrical drawings, and troubleshooting and removing blockers to meet customer timelines

Field Operations Technician

Infrastructure Engineer

• Responsible for ensuring deployment of all robotic systems can meet the desired internal and customer goals. • Coordinate and facilitate meetings across various departments. • Audit robotic systems in post-installation and production phases. • Test robotic systems in a production setting and document bugs. • Draft technical documentation for deploying robotic systems. • Technical knowledge or similar skills in 1 or more of Mechanical HW & 3D Design (Solidworks), Electrical Systems & Troubleshooting of them, Network Engineering & ITSW Programming (Python, Linux, Github), or Project Management, Leading others.

Product Operation Systems Engineer

Customer Success & Support

• The Customer Success Manager role at Dexterity is a critical position responsible for ensuring customer satisfaction and retention.
• The successful candidate will manage and execute activities within assigned customers throughout their contract lifecycle, including onboarding, training, and ongoing support. 
• The Customer Success Manager will also be responsible for analyzing KPI trends and suggesting process improvement recommendations to ensure customer satisfaction and retention. 
• The position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs. 
• Ultimately, the Customer Success Manager will play a critical role in ensuring Dexterity's customers are successful in their use of robotics, helping to transform the world through breakthrough technology.

Remote Jobs at Dexterity, Inc.

Dexterity, Inc.

Technical Writer

Dexterity, Inc.

Business Development Representative

Dexterity, Inc.

Strategic Sales Executive - Large Account Sales

Dexterity, Inc.

Senior Sales Director

Dexterity, Inc.

Product Operations Software Support Engineer

Dexterity, Inc.

Field Operations Technician

Dexterity, Inc.

Product Operation Systems Engineer

Dexterity, Inc.

Customer Success Manager

Dexterity, Inc.