
51 - 200 employees
Founded 2005
đ€ Artificial Intelligence
đ€ B2B
âïž SaaS
Artificial Intelligence âą B2B âą SaaS
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
đ May 28
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51 - 200 employees
Founded 2005
đ€ Artificial Intelligence
đ€ B2B
âïž SaaS
Artificial Intelligence âą B2B âą SaaS
Diabolocom is an AI-powered omnichannel platform designed to transform customer interactions by enhancing automation and agent support in contact centers. Their offerings include advanced features such as AI agents, call summarization, sentiment analysis, and dynamic call distribution. Trusted by global industry leaders, Diabolocom's cloud contact center solutions empower businesses to deliver exceptional customer experiences while optimizing agent productivity through seamless integrations with popular CRM systems.
âą Lead and manage a team of engineers: hiring, performance reviews, continuous feedback and day-to-day support âą Define and drive quarterly, release and sprint planning to ensure timely, high-quality delivery âą Own architectural decisions and technical direction; review and challenge designs with a focus on performance, scalability, reliability and testability âą Ensure production stability: proactive monitoring, incident response, post-mortems and corrective measures âą Define and maintain service contracts to ensure seamless communication between systems âą Collaborate with Product, Design, Infrastructure and Customer Operations to align technical solutions with business needs âą Contribute personally to back-end development, primarily in Kotlin âą Participate in the on-call rotation to ensure 24/7 service availability.
âą 10+ years in software development within product-focused companies, with at least 5+ years working extensively in Kotlin or Java âą 3+ years in a people management role âą Experience working with relational databases (PostgreSQL preferred) âą Experience with Spring Boot Framework âą Hands-on back-end development expertise âą Strong system design background: distributed systems architecture, scalability and reliability trade-offs, long-term tech ownership âą Strong engineering culture, attention to detail, and business-centric mindset âą Leadership, clear communication and strong organizational skills.
âą A collaborative and innovative team environment âą The opportunity to work on cutting-edge distributed communication systems âą Career growth opportunities within a fast-growing global company âą Flexible work arrangements and remote work options âą A supportive team that values innovation and knowledge-sharing.
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