Customer Success Engineer – Database

🕒 April 3

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $75.2k - $94k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

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DigitalOcean

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

SaaS • Cloud Computing

DigitalOcean is a cloud infrastructure provider that offers a suite of products and services for developers to build, deploy, and scale applications. Their platform provides comprehensive tutorials, reference material, and support documentation to assist users in managing resources effectively using their API and CLI tools. With features like Droplets (virtual machines), managed databases, Kubernetes, and a marketplace for third-party applications, DigitalOcean focuses on simplicity and performance. They cater to both individual developers and larger organizations looking for cloud solutions that are easy to implement and manage.

📋 Description

• Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse • Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity • Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean • Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations • Analyze customer architectures to identify improvement opportunities and recommend best practices • Participate in incident response and on-call rotations to support critical customer issues • Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement • Advocate for customer feedback to influence product improvements and platform enhancements • Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality • Use monitoring and observability tools to diagnose performance bottlenecks and system behavior

🎯 Requirements

• 2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles • Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse) • Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts • Understanding of database fundamentals including backups, replication, indexing, and performance tuning • Strong troubleshooting skills across application, database, and infrastructure layers • Customer-first mindset with a passion for solving technical problems and delivering great support experiences • Effective communication skills with the ability to explain technical concepts clearly • Ability to work both independently and collaboratively in a fast-paced environment

🏖️ Benefits

• Competitive salary • Flexible time off policy • Employee Assistance Program • Local Employee Meetups • Reimbursement for relevant conferences, training, and education • Access to LinkedIn Learning's 10,000+ courses