Senior Exploitative Content Specialist
April 6
Description
• This role is critical in supporting the company to deeply understand and mitigate how harmful content, including child sexual abuse material, manifests on our platform, as well as investigating complex threats, advancing our investigative capabilities, and developing innovative approaches to prevent harm to our users, particularly minors. • This role involves exposure to graphic and/or objectionable content, including but not limited to graphic images, videos and writings, offensive and derogatory language, and other potential objectionable material, ie. child exploitation, graphic violence, self-injury, animal abuse and other content which may be considered offensive or disturbing. • Review and respond to sensitive content reports, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos and other objectionable and/or disturbing content • Investigate complex cases to develop a detailed understanding of how abuse is occurring and attribute it to the person(s), and/or networks responsible, • Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content • Work collaboratively in responding to sensitive issues, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues • Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence • Respond to users experiencing safety-related or high harm issues and empathetically address their concerns • Identify effective strategies to prevent or disrupt abuse at scale and work collaboratively with other internal teams, including Policy, Product, Engineering and Legal to effect those strategies • Create, maintain, and develop internal resources around contemporary subject matter expertise, workflows and process updates • Mentor and guide junior team members in the execution of their duties, including delivering internal training
Requirements
• At least 5+ years experience investigating, analyzing, assessing risk or acting on internet crimes against children, threat-based laws or policies • Demonstrated ability to operate efficiently with a high degree of investigative autonomy while meeting specific SLAs • Ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means • Previous experience in working in a cross-functional environment, high-pressure, sensitive environment, with demonstrated ability to use risk-based assessments to prioritize workload
Benefits
• Ability to work early morning, and occasional weekend/ holiday shifts to support our global operations
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