Renewal Manager

🔥 1 hour ago

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Own and execute a high volume of renewal opportunities within an assigned territory • Develop and implement win-win negotiation strategies that preserve and grow contract value while maintaining customer trust • Partner with the broader account team to identify expansion opportunities at the time of renewal • Maintain an accurate rolling forecast for assigned renewals and proactively communicate risk to relevant internal stakeholders • Collaborate cross-functionally with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management to develop effective renewal strategies • Analyze customer data, account history, and usage trends to evaluate renewal health and identify potential risk or opportunity • Manage issues of diverse scope, using data and sound judgment to determine appropriate actions and next steps • Prioritize effectively across a portfolio of renewals to drive the best commercial and customer outcomes • Follow best practices across all internal processes, including opportunity management, quote accuracy, CRM hygiene, forecasting, and data quality • Achieve financial and strategic targets related to revenue, bookings, and billings • Provide insights to the business that help improve renewal strategies, processes, and future outcomes

🎯 Requirements

• 3+ years of experience in Renewal Management, Account Management, Customer Success, or a related customer-facing commercial role • Experience managing contracts and driving renewals to completion on time • Experience leading persuasive value-based conversations with customer stakeholders, including executive-level contacts • Experience managing the end-to-end renewal cycle and coordinating internal resources as needed • Experience in a quota-carrying sales or commercial role with a track record of success • Fluent in written and spoken English.

🏖️ Benefits

• Accommodation for qualified individuals with disabilities • Reasonable accommodations for religious beliefs