Senior International Onboarding Consultant

🔥 1 hour ago

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Deliver a best-in-class customer onboarding experience which accelerates a customer’s time to first value • Drive the onboarding engagement from kick-off to project completion • Discover customer needs and business objectives and tailor solutions • Use knowledge around the Docusign platform to identify areas of opportunity • Review existing customer workflows to identify areas for optimization • Complete customer-facing work through a combination of zoom calls, phone calls and emails • Track and meet expectations around customer-utilization targets • Engage with multi-functional teams, including Support, Sales and Product Management

🎯 Requirements

• Bachelor’s Degree • 5+ years of customer service experience in the Software as a Service Industry • Business level proficiency for written and spoken English • Fluent or native speaker in Portuguese and Spanish • Experience in a customer facing, advisory, support or consulting delivery roles

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Equal opportunity • Reasonable accommodations for qualified individuals with disabilities