Customer Success Associate (Remote)

December 10, 2022

doola

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The ultimate One-Stop-Shop™️ to help US and Non-US Founders to turn an idea into their dream US Business 🚀

LLC • C Corp • Taxes • Software • Payments

2 - 10

Description

• Resolve customer queries and concerns with care, compassion and urgency • Own the user journey from immediately post-sale onwards - there's not a problem you can't solve and an expectation you can't exceed • Additional projects as they arise, in line with how you are looking to grow in your career! • Who you are • Excellent attention to detail, operations and communication skills • A hunger to create and improve systems, and a flexible, humble and curious mindset • Strong organizational skills and self-sufficiency - you can balance speed and quality, with a focus on tangible results • Interest and ability to thrive in a fast-paced and dynamic environment • Experience with Intercom (or similar) and native or near-native English fluency • About dooladoola • Our mission is to unlock the potential of human entrepreneurship and democratize access to wealth creation by empowering anyone in the world to turn their dream idea into their dream US business. • We're seeing some exciting growth right now. • Our product resonates strongly with customers worldwide, and we have worked with entrepreneurs on every continent (except Antarctica, yet!). • We're backed by some of the top investors in the world, including Nexus Venture Partners, Harvard Management Company, Y Combinator, and HustleFund, and you'll be an early member of our rapidly growing company. • We know we're only scratching the surface of what's possible

Requirements

• Proven experience with Intercom (or similar) and native or near-native English fluency • A hunger to create and improve systems • A flexible, humble and curious mindset • Strong organizational skills and self-sufficiency • Excellent attention to detail • Proven experience with payments and taxes • A passion for small businesses

Benefits

• You will have the opportunity to work with some of the world's most talented entrepreneurs and help launch their businesses • You will have the opportunity to work with a customer success lead who is passionate about helping entrepreneurs succeed • You will have the opportunity to work with a team that is growing quickly and is always looking for new members • You will have the opportunity to work with a company that values customer satisfaction and is always looking for ways to improve their product and service